Job Title: Bilingual Customer Service Representative

Location: Burlington, ON (Hybrid: 3 days in-office, 2 days remote)

Industry: Medical / Healthcare

Salary: $50,000-$55,000 per year + Benefits

About the Opportunity

A leading medical company in Burlington is seeking a Bilingual Customer Service Representative to join their team. This is a hybrid role ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service to patients and healthcare providers in both English and French.

This position plays a critical role in ensuring positive client experiences and supporting the operational excellence of a mission-driven organization focused on health and wellness.

Key Responsibilities

• Respond to inbound calls and emails in both English and French from clients, healthcare professionals, and internal teams
• Provide accurate product and service information while resolving inquiries efficiently
• Log interactions and maintain detailed records in the CRM system
• Collaborate with departments such as logistics, sales, and clinical teams to deliver seamless service
• Ensure all actions are compliant with healthcare regulations and company policies
• Assist in identifying areas for service improvement and contribute to client satisfaction initiatives

Qualifications

• Fluency in English and French (written and spoken) is required
• Minimum 2 years of customer service experience, ideally in healthcare, pharmacy, or medical services
• Strong communication, organizational, and problem-solving skills
• Proficient with CRM systems and Microsoft Office Suite
• Ability to work independently in a hybrid setting (must be available for in-office days in Burlington)

What's Offered

• Competitive annual salary of $50,000-$55,000
• Full health, dental, and vision benefits
• Opportunities for growth in the medical sector
• A flexible hybrid work arrangement supporting work-life balance
• A supportive, purpose-driven team environment