Job Title: Account Manager - Customer Success

Location: Toronto, Hybrid

Reports to: Executive Vice President - Revenue

At Wingmate, we're transforming the way businesses manage their customer relationships. As a leading provider of CRM solutions and powerful ancillary SaaS tools, we help businesses streamline their sales processes, build stronger customer connections, and drive sustainable growth. Our platform is designed to fuel success by turning everyday tasks into streamlined, automated workflows that empower teams to do more, faster. We've made sales and service a true team sport - where every win compounds into bigger victories.

We're hunting for an Account Manager who moves at lightning speed and never lets opportunity slip through their fingers. Can't cage a songbird, can't tame a wild horse - and we wouldn't want to. We need someone who builds an impenetrable fortress around our existing business while creating major upsell opportunities that turn every account into a revenue multiplier. You'll own every conversation, drive every outcome, and turn customer relationships into commission-generating engines that never stop producing.

If you've consistently delivered results in account management, have the numbers to prove it, and execute with the precision of someone who's been here before - let's talk.

What You'll Do:

You'll be the strategic partner our clients can't live without. No hand-holding, no learning curves - we will onboard intentionally, and you'll make immediate impact. You'll collaborate with cross-functional teams to deliver seamless experiences, uncover growth opportunities, and build relationships that last. You'll slash churn, multiply revenue, and make every client interaction count.

Your day-to-day will include:

Account Management & Upselling:

• Own the post-sales lifecycle for a portfolio of accounts, building a moat around our business while maximizing platform value and revenue opportunities
• Identify and execute major upsell opportunities with surgical precision - you see the opening, you take the shot, and you get paid commission on every win
• Serve as the primary point of contact for customers, delivering high-touch support that transforms satisfied clients into expanding revenue streams

Proactive Client Engagement:

• Lead Quarterly Business Reviews that uncover opportunities others miss and solidify relationships that drive growth
• Execute proactive outreach that anticipates client needs before they know they have them
• Create tailored reports, dashboards, and campaigns that deliver actionable insights customers can't ignore

Cross-Functional Collaboration:

• Work with internal teams to deliver customized solutions at breakneck speed with flawless execution
• Collaborate with Customer Success, Sales, and Product teams to drive satisfaction and strategic growth simultaneously

Churn Prevention & Customer Retention:

• Monitor account health scores and take immediate action - no waiting, no hesitation, just results
• Manage escalations and resolve concerns with a solution-first mindset that turns problems into opportunities

Process Improvement & Tech Stack Utilization:

• Leverage HubSpot, CRM, Gong, Trello, RingCentral, Customer.io, Smartsheets and G Suite to manage workflows and optimize processes
• Maintain CRM hygiene that would make data scientists weep with joy
• Implement customer-specific SOPs and SLAs that eliminate confusion and maximize efficiency

Voice of the Customer:

• Capture customer feedback and translate it into actionable insights that drive platform improvements
• Bridge the gap between customer needs and product development with clarity and urgency

Qualifications:

We're not looking for someone to cut their teeth - we need proven performance. You've delivered results in Account Management or Customer Success for 3+ years, preferably in SaaS or CRM environments. You can speak to your wins with specific numbers, percentages, and outcomes that matter.

You've consistently driven upsell opportunities, reduced churn, and delivered high-touch customer service that clients remember. Your communication skills build rapport instantly and engage stakeholders at every level. You're organized, detail-oriented, and manage multiple accounts without dropping a single ball.

You're tech-savvy with HubSpot, Gong, Trello, Customer.io, G Suite, and internal tools. You identify opportunities before they become obvious and resolve issues before they become problems. You're solution-oriented because that's how you're wired, not because someone taught you to be.

Most importantly, you're a native English speaker who executes with precision and communicates with clarity that leaves no room for misinterpretation.

Why Join Us?

Impact: Drive growth and success for customers while directly contributing to company expansion

Growth: Fast-paced tech environment with opportunities to learn, grow, and advance

Culture: Supportive, collaborative team that values innovation, inclusivity, and continuous improvement

If you're ready to own customer success, drive measurable growth, and make an immediate impact without the learning curve, apply now. We're moving fast, and we need someone who can keep up from day one.