JOB DESCRIPTION

Install, configure, and troubleshoot systems: Set up and maintain hardware and software systems, including PCs, printers, scanners, videoconference equipment and mobile devices. Resolve any technical issues that arise during installation or daily use. Provide technical support: Offer prompt and efficient technical assistance to end-users in various settings, including on-site, remote sites, and remote users as required. Network support: Assist with connecting to and supporing of local area networks (LAN), wide area networks (WAN), and wireless networks. Troubleshoot network connectivity issues and assist in supporting the network team. Issue diagnosis and resolution: Identify and resolve technical issues related to hardware, software, and network systems. Provide guidance and step-by-step instructions to end-users for problem resolution. User training and support: Conduct training sessions for end-users on various applications and systems. Respond to user inquiries, providing guidance and troubleshooting assistance in a professional manner. Documentation and reporting: Document support requests and resolutions in a ticketing system. Maintain accurate records of hardware and software inventory. Generate reports on support activities and system performance as required. Collaboration with IT team: Collaborate with other IT team members to resolve complex technical issues, escalate problems when necessary, and contribute to ongoing IT projects and initiatives. Stay updated with technology trends: Keep up-to-date with emerging technologies and industry trends in the IT field. Share knowledge and insights with the team to enhance the overall IT infrastructure and support services.

REQUIRED SKILLS AND EXPERIENCE

Relevant industry certifications such as A+, Network+, MCSE, or CCNA are advantageous. Minimum of 5 years of experience in IT field support or a similar role. Proven experience in installing, configuring, and troubleshooting hardware and software systems. Experience with network setup and troubleshooting, including LAN, WAN, and wireless networks. Install, Configure, and Troubleshoot Systems Set up and maintain hardware and software: servers, desktops, laptops, printers, mobile devices. Resolve technical issues during installation or daily use. Provide Technical Support Offer prompt technical assistance to end-users on-site, remotely. Network Support Set up and maintain LAN, WAN, and wireless networks. Troubleshoot connectivity issues and configure routers, switches, and firewalls. Issue Diagnosis and Resolution Identify and resolve hardware, software, and network issues. Provide guidance and instructions to end-users. User Training and Support Conduct training sessions on applications and systems. Respond to user inquiries professionally. Documentation and Reporting Document support requests and resolutions. Maintain records of hardware and software. Generate reports on support activities. Collaboration with IT Team Work with IT team members to resolve complex issues. Escalate problems when necessary. Support ongoing IT projects. Stay Updated with Technology Trends Keep up-to-date with emerging technologies and industry trends. Share knowledge to enhance IT infrastructure and support services.