Director, Food and Beverage

Plaza Premium Group

YVR - Vancouver

Plaza Premium Group is the global leader in airport lounges and hospitality! With over 25 years of experience, we are redefining travel by creating seamless, world-class airport experiences in over 350 locations worldwide. From award-winning lounges to premium airport services, we take pride in delivering exceptional comfort, convenience, and care to travelers. As a dynamic and fast-growing company, we offer exciting career opportunities, a diverse and inclusive workplace, and the chance to be part of a team that's shaping the future of travel. If you're passionate about hospitality and thrive in a fast-paced, customer-focused environment, we'd love to have you on board!

Overall responsibility

The Director, Food & Beverage, will play a key role in leading the overall success of the Food & Beverage Operation. The ideal candidate will have experience in strategic restaurant positioning, branding, and operations and possess a natural ability for developing leaders and setting priorities.

Leadership and Team Management:

• Lead, inspire, and coach the Food & Beverage and Operations teams to achieve excellence in service delivery.
• Develop and maintain close and effective working relationships with all supporting departments and suppliers.
• Oversee the development and implementation of training programs for staff to ensure high standards of service and operational efficiency.

Operational Oversight:

• Provide national oversight on menu items, contracts, and agreements in collaboration with the Procurement Department to optimize costs, quality, and diversity.
• Oversee all stages of menu planning, budgeting, costing, and inventory management across all provinces.
• Ensure compliance with health and safety regulations and maintain high standards of cleanliness and hygiene.

Menu Development and Innovation:

• Conceptualize and introduce innovative, memorable, and sophisticated menus that enhance the dining experience.
• Oversee the development of menus, service delivery, and standards for all food and beverage operations.
• Direct the preparation of the annual F&B budget and monthly forecast.

Promotional and Sales Events:

• Oversee the development and implementation of innovative promotional and sales events to improve service and increase business volumes.
• Constantly seek out creative ways to improve services that support overall Lounge and F&B revenue.

Financial Management:

• Direct the preparation of the annual F&B budget and monthly forecast.
• Monitor financial performance and implement strategies to achieve financial targets.

Guest Experience:

• Ensure that all food and beverage services meet or exceed customer expectations.
• Address guest feedback and implement improvements to enhance the overall dining experience.

Qualifications

• Experience in Hospitality Food & Beverage as a Director
• Strong culinary knowledge
• University Degree in Hotel/Restaurant Management or related discipline a strong asset
• Ability to analyze data and trends and create strategies for improvement, while being innovative, creative and willing to take risks
• Excellent interpersonal skills, with strong written and verbal communication abilities
• Creative and effective leader and team player, possessing a high degree of professionalism,
• Proven track record of strong financial and cost control knowledge