Our client is seeking a full-time, energetic, and detail-oriented Client Services Administrator to join their growing team in North York, ON. In this dynamic hybrid role, you'll be the first point of contact for clients-delivering exceptional service, building strong relationships, and ensuring every interaction is handled with care and professionalism.

What You'll Do:

• Serve as a key liaison between clients and creditors through inbound/outbound calls, emails, and voicemail follow-ups.
• Support clients in meeting their financial commitments with empathy and efficiency.
• Process creditor balance verifications and resolve any discrepancies with accuracy.
• Maintain timely and accurate account servicing through monthly reporting and task completion.
• Schedule credit counselling and review appointments for new and existing clients.
• Stay informed on industry trends and best practices in credit counselling.
• Assist with a variety of administrative tasks, including document classification, responding to general inquiries, and outbound communications.

What You Bring:

• A passion for delivering outstanding customer service and building meaningful client relationships.
• Excellent time management and the ability to self-direct in a fast-paced environment.
• Strong attention to detail and organizational skills.
• A personable and empathetic approach to working with a diverse, multicultural clientele.
• Confidence in communicating with both internal teams and external stakeholders.
• A genuine interest in personal finance and helping others achieve financial wellness.
• Bondable status is required.

Apply now! Our dedicated recruitment team will be in touch with qualified candidates.