Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Introduction: Prime Hires is seeking a skilled Bilingual Operations Officer to join our client.

Contract Period: 12 months with potential to extend or convert

Pay Rate: $23.01 per hour

Location: Montréal, QC

Location Type: Hybrid; onsite twice a week (Wednesday and Thursday)

Business Hours: Monday to Friday; 8 AM to 8 PM (Must be available to cover different shift hours on a rotation model)

• Job Responsibilities:Responsible for managing calls from both internal and external partners, addressing inquiries with professionalism and efficiency.
• Maintain accurate records of all interactions, resolve complaints with composure, and collaborate effectively with fellow team members to ensure exceptional caller experience.
• Work towards meeting specific performance targets, including call handling time and caller satisfaction.
• Staying informed on the latest product knowledge and procedures will be essential to succeed in this role.
• Confirming requests, Strong attention to detail and accuracy and Meeting SLAs.

• Experience & Qualification Requirements: Bilingual (English and French) - read, write, speak
• Excellent communication skills (written &verbal) in both French and English
• Active listening skills are essential
• Excellent attention to detail and accuracy
• Basic Computer Skills (MS Office) and MS Suites - Basic
• Customer service (high volume / retail customer facing)
• Resourceful, finding information, using tools provided effectively, inquisitive, strong problem-solving skills

ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS