About US:

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree - a Larsen & Toubro Group company - combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit .

Job Description:

• This role is essential in assisting our customers following the deployment of Windows 11 ensuring a smooth transition and addressing any technical issues that may arise. We are looking for experience with Win10 - Win11 service desk and onsite support soft skills.
• These resources will primarily be augmenting your service desk with the flexibility to do floor walking at sites based on needs.
• Customer Support Provide first level support to customers experiencing issues post Windows 11 deployment.
• Troubleshooting: Diagnosing and resolving hardware and software problems, including network connectivity issues, application malfunctions, and operating system errors.
• Installation and Configuration Assist in the installation configuration and maintenance of Windows 11 operating systems and application on customer devices.
• Support: Providing remote and on-site assistance to users, answering questions, and guiding them through technical procedures.
• System Maintenance: Whenever needed, performing regular backups, applying security patches, and ensuring the overall health and performance of desktop systems.
• Documentation Maintain detailed records of customer interactions solutions provided and technical issues encountered. Maintain knowledge base (SOPs, KEDBs etc).
• Training Conduct training sessions for customers to familiarize them with Windows 11 features and functionalities.
• Updates and Upgrades Manage and execute updates and upgrades to Windows 11 systems, as necessary.
• Collaborate with other IT professionals and departments to ensure cohesive support and problem resolution. Connect with the requester and provide regular work updates until issue resolution.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM"):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Safe return to office:

In order to comply with LTIMindtree' s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree's COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree's applicable processes.