Must have skills:

1. Time management and Organizational

2. Team working

3. Customer Support

4. Strong software skills with MS Office Suite (MUST HAVE)

5. CRM programs experience is a benefit

Additional responsibilities:

• Quoting customers on replacement engines

• Communicating

• Invoicing

• Logistics supports

• Supporting sales team

• Calling/Emailing customers

• Coordinating with customers

Education: High school diploma or equivalent

Experience: 2 + years

Job Description:

Supports customer facing sales force through the rhythm of sales; Lead to close. Supports clearly defined procedures under supervision.

Key Responsibilities:

• Responds only to incoming electronic customer enquiries (e.g. emails, forms) and engages a more experienced Inside Sales Coordinator if needed.
• Assists in compiling budgetary quotes including technical data, customer presentations, lead time and others for customer facing sales force.
• Contributes in preparation, scheduling and execution of customer visits and customer events where the procedure is well documented and repetitive.
• Supports processing of orders, issuing of order acknowledgements, invoicing and shipping notices for simple jobs where the procedure is well documented.
• Runs reports on order status, inventory status and other associated information where the procedure is well documented and repetitive.
• Routes identified customer issues to associated teams and follows up for resolution (including shipment and after sale).
• Periodically reports inventory/stock levels where the procedure is well documented and repetitive.
• Available as a back-up support for all branch personnel in the sale of products to retail customers, where the task is well documented and repetitive.