Requirement : Customer Service Representative

Location: Vancouver, BC (Onsite)

Pay rate: $21.00/hour

Duration: Fulltime Position

Client: Stratis Insurance

Job Description:

Reporting to the Digital Solutions Lead, the Customer Service Representative is accountable for delivering a superior customer experience while identifying opportunities to cross-sell. The role requires someone with amazing communication, legendary customer service, organizational and time management skills, a strong sense of urgency, and ability to work in a fast-paced environment.

• Conduct customer satisfaction calls with new and existing clients.
• Act as the "first line of defense" with client inquiries and leads; review client applications for qualification purposes.
• Represent Stratis' brand and values when interacting with clients.
• Identify opportunities to cross sell other policies and generate leads for another department in Stratis.

What are we looking for?

• 1-2 years customer service experience working in retail or a call center
• Experience in the insurance industry an asset
• 1-2 years' experience working in an office setting in a similar capacity
• Handling telephone inquiries and coordinating multiple tasks
• Administrative duties using technology

Skills

• Customer service
• Sales
• Communication (written and verbal)
• Organization
• Time management
• Attention to detail
• Sense of urgency

Education & Requirements

• High school diploma

Why join our team?

• Competitive compensation and benefits package
• Diverse, inclusive, social and talented team of professionals
• Career growth opportunities with the autonomy to drive your own success