What it's like to be a Federated Client Service Associate

Supporting one of our Commercial Insurance Specialist (CIS) we're looking for an exceptional Client Service Associate to provide excellent customer service to our clients as well as support in the day to day running of our CIS book of business.

The most important characteristics of our best Client Service Associate are that they are customer-focused, flexible, able to multi-task and possess exceptional attention to detail.

We want your talent

If you are great at:

Customer Service & Communication

Handling high volumes of requests in a timely and accurate manner

Assisting your Commercial Insurance Specialist

If you have:

Post-Secondary education (College or University)

Licensed in Manitoba for the General Insurance Level 1/2

Valid Driver's License.

2 years of front-line Customer Service experience

A competitive spirit and a desire to deliver a high level of performance

Exceptional communication skills

Proficiency in Microsoft Office applications

Team-first mentality

We really mean it when we say we put you first. Here are a few ways how:

Hybrid work! you get to work from the office and at home 50/50, allowing you to manage both worlds with the ease and flexibility you need.

NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

Who we are:

We're Federated Insurance. We've proudly been serving Canadian businesses for 100 years. We have a reputation for being one of Canada's leading commercial insurance providers. Our employees are dedicated to focusing on our customers' unique needs and we go above and beyond to help Canadian businesses have a safer and brighter future. We're a company of passionate people who put people first. Do you want to join a team that believes in working hard - and having fun at work - all while making a difference? Look no further than Federated.

At Federated we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.