Role Responsibilities:

• Demonstrate the ability to work autonomously, managing day-to-day tasks and resolving complex issues with minimal supervision.
• Provide exceptional customer service by addressing complex inquiries and concerns promptly and professionally, always ensuring customer satisfaction.
• Ident ify opportunities for process improvements within the Fulfilment duties, implement enhancements, and streamline workflows to increase efficiency and effectiveness.
• Take ownership of updating and maintaining comprehensive documentation of order processing activities and procedural guidelines.
• Actively participate in cross-training initiatives to expand knowledge and skills across different areas of the Order to Cash function.
• Handle more complicated order processing requests and escalations

Required Experience/Qualifications:

• Previous experience within Fulfilment or an Order to Cash and /or Customer Service environment preferred.
• Available to support increased workload and additional hours when required .
• Demonstrated customer service and soft skills with customer-facing experience preferred.
• Proficiency in MS Office is preferred.
• Working knowledge of SAP, Salesforce, and ServiceNow an asset.
• Detail and results-oriented, ability to work under pressure to meet tight timelines.
• Strong oral and written communication skills; Self-starter attitude with great teamwork abilities.
• Demonstrated ability to embrace change and willingness to learn best practices.
• Very strong organizational skills - attention to detail essential