About Us

The Mutual Fire Insurance Company of British Columbia is growing and is seeking a Claims Auto Adjuster to join our team.

Founded in 1902, Mutual Fire Insurance was the first mutual insurance company headquartered in British Columbia. Today, the company provides solutions for farm, commercial, and home insurance needs from British Columbia to Ontario. Mutual Fire Insurance is committed to making people a priority by creating membership initiatives, investing in technology, and supporting community projects.

Mutual Fire Insurance's subsidiary, Four Points Insurance provides innovative insurance solutions for small to medium-sized businesses in suburban and rural areas. Four Points Insurance was formed in 2022 to support small businesses through the many adjustments they must face now, and in the future. Built with a passion for customer service and risk management, Four Points Insurance offers business owners a suite of commercial packages insurance options.

In late 2021, Mutual Fire Insurance created two employee driven committees, an ESG Committee and a Purpose Committee. Today these committees are creating the framework and policy for Mutual Fire Insurance to work towards sustainability within our communities, while also ensuring environmental, social, and governance mandates are accomplished.

The Opportunity

This is a full time permanent role. The successful candidate will be responsible for analyzing and resolving auto claims.

Responsibilities

- Handle auto claims by telephone from first notice of loss

- Review insurance policy and coverages

- Investigate automobile claims to determine extent of damage and verify loss information

- Support customer claims from start to finish and arrange towing, set up appraisals, rental vehicles, and make payments as necessary

- Investigate and evaluate claims of first party automobile claims and third party property damage claims

- Manage claims and collaborate with our in-house appraiser

- Review and analyze losses to ensure and determine proper kind of loss

- Maintain adequate reserves based on exposure and authority level

- Awareness of litigation regulations

- Processing payments, recoveries and reserve changes within authority level as per claims handling standards.

Here's what you bring

- Post-secondary education completion

- 1-2 years prior auto claims handling experience coupled with 2-3 years customer service experience

- Demonstration of clear and professional written and verbal communication

- Desire to learn and self-improve

- Desire to excel in exceeding customer service experience thresholds

- Ability to thrive in a fast-paced environment with competing priorities

- Understanding of subrogation claims is an asset.

- Understanding of the salvage process is an asset.

- CIP designation preferred

- Excellent written and oral communication skills

- Proficient in MS Office suite

- Excellent organizational skills

What we offer

• Competitive salary
• Comprehensive employee benefit package
• Flexible work environment, opportunity to work remotely with limited office attendance
• Diverse mix of staff and demonstrated work/life balance
• Career growth opportunities and continuing education programs

We thank all applicants for their interest, however only candidates under consideration will be contacted.