We're Hiring: Receptionist - Second Nature Centre (Ottawa, ON)

About Second Nature Centre

Second Nature Centre is a neuro-affirming, trauma-informed multidisciplinary support and treatment centre serving neurodivergent children, youth, and their families. We offer psychotherapy, speech therapy, occupational therapy, holistic health services, and family-centered programs - all under one roof and rooted in safety, compassion, and relationship.

Our Receptionist is the first face families see - the one who holds the space where healing begins.

The Role

We're looking for a warm, highly organized, and self-motivated Receptionist to join our on-site team in Ottawa, ON. The ideal candidate thrives in dynamic environments, has experience in a medical or mental health clinic, and brings both administrative confidence and a compassionate presence to their work. This is a full-time, in-person position.

Key Responsibilities

• Greet families, children, and visitors with warmth, calm, and professionalism
• Manage phone and email communications, booking, cancellations, and general inquiries
• Coordinate daily scheduling for multiple clinicians and therapeutic services
• Maintain and update client records, intake forms, and documentation systems
• Oversee Second Nature Centre's social media channels, including creating and posting basic content (we can train you!)
• Assist in organizing and setting up community events, workshops, and centre-based programs
• Perform daily cleaning tasks to help maintain a welcoming, organized, and sensory-considerate space
• Support clinicians and centre staff with supply management and day-to-day logistics
• Maintain confidentiality and trauma-informed communication in every interaction

What You Bring

• Experience in a medical office or mental health clinic setting is required
• Strong organizational skills, attention to detail, and multitasking ability
• Excellent interpersonal and communication skills - you know how to hold space and listen deeply
• Self-motivation, reliability, and comfort working both independently and as part of a team
• Experience or interest in managing social media platforms (Instagram/Facebook preferred)
• Ability to handle emotionally sensitive situations with grace and discretion
• Respect for neurodiversity and a willingness to learn about trauma-informed and inclusive practices
• Tech-savvy with comfort using email, scheduling systems, and digital forms (e.g., Google Workspace, Jane App, etc.)

Why Work With Us

• A competitive benefits package to support your health and wellbeing
• Access to career coaching, mentorship, and professional development
• A values-aligned team culture where emotional safety and mutual care are prioritized
• The chance to support meaningful, life-changing work with children and families
• A centre that values relationships over rigidity, and people over performance

To Apply

Send your resume and a brief cover letter to our Owner and CEO, Anastasia Machan, at

This is more than a front desk role.

It's a place where your presence makes a difference. Come be part of a team reimagining care for neurodivergent families - one warm welcome at a time.