SENIOR OFFICER - INSTRUCTIONAL DESING LEAD

Community Learning and Engagement Team

HOW TO APPLY AND FULL JOB DESCRIPTION:

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POSITON SUMMARY:

Prosper Canada is seeking adynamic and motivated individual to join our newly expanded Community Learning and Engagement team as a Senior Officer - Instructional Design Lead. This full-time role will be responsible for designing and developing financial empowerment training and capacity-strengthening resources to community partners and external stakeholders across the country. You will report to the Manager, Community Learning and Engagement and work closely with other members of the Community Learning and Engagement team (Training Lead and Community Engagement Lead), the Community Partnerships and Impact team, and our other Frontline Program teams. This role will also collaborate with other departments across Prosper Canada to advance the organization's mission and support organizations across Canada. There are no direct staff management responsibilities in this role.

COMPENSATION:

The salary range for this position is $67,500 to $85,000. Salary is commensurate with experience based on range provided. The total compensation package includes:

Participation in a full suite of employee benefits, including group medical and dental benefits;

• An employer RRSP contribution (contingent on approval by the Board of Directors each year) and membership in the Common Good savings plan;
• Paid personal and sick days;
• 15 paid vacation days annually;
• Paid office closure from Christmas Eve through New Year's Day;
• Paid professional development time and opportunities.

SUMMARY OF RESPONSIBILITIES:

Develop high-impact training and learning materials

• Design and develop engaging, evidence-based financial empowerment training for frontline community organization staff - tailored for leaders, experienced practitioners, and newer frontline staff- strengthening their capacity to deliver impactful financial help services for clients living on low incomes.
• Design and develop engaging and effective public-facing financial education resources that expand access to appropriate and relevant financial literacy and consumer protection content for people with low incomes.
• Design, develop and implement needs assessments, evaluation tools, and continuous improvement processes to ensure learning programs remain effective, responsive, and aligned with learner needs.
• Integrate accessibility standards and plain language principles to meet diverse learner needs.

Lead stakeholder and expert engagements

• Design and implement engagement strategies and tools to gather insights from key informants and subject matter experts, increasing our understanding of the learning needs and learning opportunities of those living with low incomes.
• Apply trauma-informed and human-centred approaches in all stakeholder collaborations, particularly with participants with lived or living experience of financial vulnerability and those from underserved and underrepresented communities, to ensure respectful, inclusive, and impactful collaboration.
• Document and analyze key insights from engagement activities to inform resource development and strategy.

Advance team and organizational strategy and effectiveness

• Contribute to the development, enhancement, and execution of Community Learning and Engagement team strategy and plans, with a focus on strengthening the capacity of frontline community practitioners to deliver financial help services to clients with low incomes.
• Support the development, enhancement, and execution of team and organizational systems and processes (e.g. project management, performance measurement, evaluation and analysis), improving team efficiency performance and cross-team collaboration.

Maintain and enhance inclusive learning infrastructure and operations

• Maintain Prosper Canada's online resources and training assets, recommending updates and improvements where appropriate to ensure they remain accessible, relevant and impactful for diverse learners.
• Contribute to internal capacity-building by supporting development and coordination of learning development and knowledge sharing opportunities for Prosper Canada staff, as needed
• Support team operations by assisting with quarterly reporting requirements and coordinating with contractors and suppliers as required (e.g. translators, content developers)
• Advance equity and inclusion by embedding these principles into learning, training, and engagement efforts to ensure content and delivery approaches reflect and respond to the diverse needs of communities and learners served.

Team Contribution and Collaboration

• Strengthen team effectiveness by contributing to a collaborative, inclusive environment that enhances communication, coordination, and shared results.
• Support team resilience during peak workload periods by assisting team members when needed, enabling the team to meet deadlines and maintain service quality.
• Contribute to a strong sense of purpose and collective impact by engaging actively in team initiatives and reflecting shared goals in day-to-day work.

Personal growth and development

• Enhance your own performance and career growth by integrating feedback, participating in learning opportunities, and applying new knowledge to your work.
• Improve team productivity and capacity by offering peer support, sharing tools and insights, and contributing to collaborative problem-solving.
• Foster a culture of continuous improvement by modeling curiosity, adaptability, and alignment with Prosper Canada's mission and values.

Organizational wellbeing

• Advance department and organizational planning by contributing insights from your role to inform team capacity, service delivery, and strategic initiatives.
• Help build a more equitable and inclusive organization by applying equity and inclusion principles in your work with colleagues, partners, and clients.
• Reinforce an inclusive, equitable, and values-aligned team culture by modeling openness, mutual respect, helping to sustain a strong sense of shared purpose and team spirit and a healthy and productive work environment.
• Amplify the work and priorities of the Community Learning and Engagement Team by representing its contributions in internal and external forums.

EXAMPLES OF KEY PERFORMANCE INDICATORS:

• Number of organizations that report feeling ready to deliver new/additional financial empowerment intervention(s) as a result of supports provided by Prosper Canada
• Number of staff who report they have the tools and resources they need to provide financial help services
• Number of new financial help tools, resources, or knowledge products developed or updated by Prosper Canada, and number of tools, resources, or knowledge products tailored or adapted for priority population groups
• Number of promising service delivery standards developed or identified for financial help services
• Participant satisfaction scores after training and learning events
• Participant feedback on the effectiveness and relevance of tools and resources developed to meet learning objectives and their identified needs

EXPERIENC AND COMPETENCIES:

If you don't meet all our requirements (below) but believe your skill set and experience is applicable or transferable we would love to hear from you!

Apply if you meet most of these requirements:

• 5+ years of work experience with instructional design, preferably in community organizational training and/or workplace training, including designing needs assessments, developing training programs and resources, and creating training evaluation and assessment tools
• 5+ years of work experience developing and writing learning content for adult education purposes for a variety of formats (e.g. asynchronous online courses, live workshops)
• 2+ years of experience working with Articulate or other course authoring software
• Education or training in adult education or a related field
• Experience developing both public-/end user-facing and facilitator/train-the-trainer content
• Strong project management and time management skills, ability to navigate multiple projects with competing timelines and many moving parts
• Strong analytical and critical thinking skills, ability to gather and synthesize content from multiple perspectives and information sources
• Strong communication skills, able to present information to and engage a variety of internal and external stakeholders, including subject matter experts, frontline practitioners, vendors, and funders
• Able to tailor and adapt materials and communications to different learning needs, including those with low levels of literacy
• Experience working with members of equity-seeking groups. Sensitive to the diverse needs and challenges faced by people living with low incomes, including but not limited to newcomers, Indigenous Peoples, members of racialized communities, people living with disabilities, people of all gender expressions and sexual / romantic orientations, and those experiencing intersectionality

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