May 2, 2025 Posting

YouthLink believes in the potential of every youth. We are dedicated to providing them with the support, guidance and opportunities they need to make positive life choices. We provide youth with brief and ongoing counselling, in-home wraparound support, shelter, housing, educational support, and safe drop-in spaces. YouthLink works towards equitable outcomes for youth in our community and, as such, is committed to equity-based hiring practices.

We welcome applications from candidates who reflect the communities we serve, particularly candidates from Black communities, Indigenous communities, and racialized people, persons with disabilities, members of diverse gender identities and people with lived experiences. We are seeking candidates who demonstrably operate and practice from an equity and trauma-informed lens. We encourage applications from passionate professionals who will help us dismantle systemic barriers and will embrace working outside of Euro-centric practices.

YouthLink Benefits are Top of Class!

Competitive pay

Health & dental coverage for you and your family with 100% premium cost paid by employer.

Annual vacation with pay at 1.66 working days for each calendar month to a maximum of 20 working days per year.

5 'authorized absence' days for family illness or emergency circumstances that prohibit employees from reporting to work.

3 paid agency days every calendar year after 3 calendar months service.

Maternity / parental /adoption leave top-up payments (to top-up Canadian government unemployment benefit payments).

100% premium cost for long-term disability coverage paid by employee.

Eligibility to participate in pension plan after 2 years of continuous service with generous matching contribution from employer.

Manager, Live-In Treatment

(Permanent Full-Time, 35 hours/week)

Non-Bargaining Unit Position

The Manager of Live-In Treatment, in collaboration with the leadership table, is responsible for setting the direction and service delivery for YouthLink's Live-In Treatment Home; a nine-bed live-in treatment residence for female identified youth (14-18) and youth who are gender fluid, non-binary and transitioning.

Reporting to the Senior Manager, Clinical Operations, the Manager of Live-In Treatment is accountable for ensuring a safe, structured, and therapeutic setting for the youth and families within the Program. This role leads the day-to-day operations of the residence, ensuring full compliance with Ministry Residential Licensing Standards. Key responsibilities include managing client admissions and discharges, facilitating the implementation of individualized treatment plans, and delivering ongoing training and support to front-line, interdisciplinary staff. The Manager works collaboratively with families, caregivers, and external partners to align services with legislative and best practice standards, while also maintaining a focus on care quality, regulatory compliance, and optimal bed usage within the region.

This role is responsible for actively setting the tone for the culture of the organization and centering YouthLink values and approach in all decision making. Based in Scarborough, this position must be deeply competent in, and committed to, promoting equity and Black excellence in everything YouthLink does.

As a leader at YouthLink, this position requires strong leader character and judgement, and deep commitment to driving the mission in service of the community.

Highlights of Your Role

Program Leadership & Service Delivery:

Oversees day-to-day operations, ensuring safe, trauma-informed, and client-centered care.

Responsible for managing the annual licensing process; ensuring operations are in accordance with ministry guidelines, accreditation standards and YouthLink policies and procedures.

Collaborates with internal teams (clinical, intake, facilities, and HR) to ensure efficient service delivery and optimal bed utilization.

Manages organizational risk and opportunities at the program level; develops and implements risk mitigation plans.

Works with Central Point of Intake (CPI) and YouthLink's core services intake worker to manage waitlist and new referrals received through Ocean platform.

Provides oversight for all administrative functions: medication binders, daily logs and shift change logs, counts, housekeeping maintenance and property service requests.

Leads and facilitates annual service planning initiates for the LIT program and bi-annually evaluates progress.

Works in collaboration with Senior Manager, Clinical Operations and Director to develop annual training plans.

Team Management & Supervision:

Recruits, provides orientation, onboarding, and continuously develops/trains direct reports (residential and night counsellors, relief, and agency staff) in accordance with accreditation and licensing standards.

Facilitates staff meetings weekly, creates the agenda, to review clients and other team/agency business.

Determines with intake team client appropriateness for service during weekly team meetings.

Provides bi-weekly administrative and reflective supervision, conducts performance evaluations, and manages staff scheduling, disciplinary matters, and grievance resolution.

Facilitates and organizes quarterly relief and agency meetings with other managers to update on changes within the home or procedures.

Manages disciplinary procedures and handles grievances at stage one for direct reports in consultation with HR.

Responds to all staff and client complaints promptly per ministry and YouthLink policies and procedures.

Meets with school administration to ensure strong program presence, advocacy, and understanding of needs.

Leads the development and implementation of program KPIs, ensuring timely and accurate progress reporting.

Oversees staff data collection, addresses inconsistencies or delays through supervision, and manages performance related to health record documentation.

Strategic Planning & Program Development:

Collaborates with the leadership table and broader, provincial-wide reviews to set strategic directions and implement innovative, evidence-based service models.

Conducts regular environmental scans, manages risk (including annual licensing processes), and oversees budget management and financial controls.

Engages in quality assurance, program evaluation (i.e., measurement-based care), and data-driven reporting to assess outcomes and inform continuous improvement.

Stakeholder Engagement & Community Relations:

Builds and maintains relationships with referral sources, child welfare and ministry representatives, and community partners.

Represents the agency at external meetings, networking events, and interagency committees.

Provides consultation for CPI service navigators and core services intake worker in relation to pre-admission and placement.

Equity & Inclusivity Commitment:

Leads using an anti-oppressive framework and actively integrates equity, diversity, and inclusion best practices into all aspects of program operations.

Champions initiatives centered on Anti-Black Racism and supports staff in equity-driven service delivery.

Participation in Interagency committees focused on strategic directions: ABR committee and Sub-Committee.

Additional Duties:

Participates in 24/7 on-call rotations, attends trainings and meetings, and performs any other duties to fulfill the agency's mission.

Highlights of What You Bring

Undergraduate degree in a related discipline such as Child & Youth Care, Social Services or Psychology and/or a combination of equivalent education and experience.

Membership in one of Ontario's Colleges that provides licensing to perform the Act of Psychotherapy an asset.

Coursework that demonstrates continual learning in Equity, Diversity and Belonging practices.

Experience:

Two years of relevant management experience in youth services, mental health or a related field, or two years demonstrated experience leading people.

Demonstrated experience in one or more of: financial management, program management, evaluation design, or systems design.

Demonstrated experience in implementing equity strategies in an organization.

Other Requirements

Broad Record Police Check required.

Full job description available here:

How to Apply:

Submit application to - Please quote posting in the subject line.

YouthLink is strongly committed to a workforce that reflects the diversity of the populations we serve. We believe lived experience is an aspect of what makes an individual qualified for a role. As such, we encourage applications from all qualified individuals including applicants from all cultures, racialized communities, abilities, diverse sexual and gender identities, and others who may contribute to the further diversification of ideas. We are committed to a selection process and work environment that is inclusive and barrier free If you have a disability and require accessibility accommodations with the application process, please contact .

Job Posting closingdate is Open Until Filled.