Description

Director of Product

Job Type:Full Time PermanentLocation: Toronto - HybridReports to: Senior Vice President

What will be your key responsibilities?

Financial & Strategic Execution

• Support the SVP in meeting budgeted pre-tax income targets through product performance and margin control.
• Recommend and implement cost efficiencies to improve profitability within the product portfolio.
• Identify growth opportunities, including premium product segments and emerging destinations.
• Assist in preparing the annual business plan and operating budget for the Product department.
• Oversees the management and reporting of co-op funding from tourism boards, supplier overrides, and airline partners to support promotions and FAM initiatives.

Sales, Promotions & Market Presence

• Track and optimize sales leads, quote conversion rates, and closing rate to support revenue growth.
• Coordinate promotional campaigns with tourism boards, DMCs, airlines, and travel trade partners.
• Maintain a calendar of promotions, including flyers, eZines, website specials, and eblasts.
• Ensure web content is consistently accurate, enticing, and aligned with product systems (e.g., iVector).

Product Development & Costing

• Oversee the management of cross divisional supplier partners. These partners would include all Bed Banks, Car rental suppliers, APT and cruise lines
• Implementation of the RFP process for the onboarding of new supplier partners including the management of supplier SLA's.
• Coordination of supplier API integration with IT and operating divisions
• Work closely with Product Managers on itinerary development, copywriting, and product selection.
• Ensuring a balanced product line approach across all divisions that includes pricing bands, travel styles and travel types
• Ensure product content and pricing are accurate and aligned across internal systems and digital platforms.
• Overseeing the management of the product loading team ensuring a consistency in product build with speed to market.

Team Training & Enablement

• Support the rollout of the RISE program to elevate the Destination Specialist's product expertise and service standards.
• Oversee the maintenance and consistency of our training modules for destination information, product offered and quizzes, with the goal of creating Destination Specialist product "Experts".
• Lead and motivate cross-functional teams within the product and sales support structure, applying a "pyramid" model of leadership and mentorship.
• Partner with People & Culture on recruitment, onboarding, and change management within the department.
• Conduct performance reviews, ensuring individual KPIs and sales targets are met.
• Contribute to the maintenance and execution of department policies, procedures, and code of conduct.
• Oversee planning and logistics for FAM trips and prize winner travel arrangements.
• Respond to escalated customer complaints and refund requests with professionalism and efficiency.

Reporting & Insights

• Report weekly and monthly on product performance, gross bookings, margin contribution, and lead generation.
• Track quote volumes, lead sources, and conversion trends to guide promotional and sales efforts.

What are we looking for?

• Product Development & Market Strategy - Ability to identify growth opportunities, negotiate supplier contracts, and enhance product competitiveness.
• Sales & Marketing Enablement - Proven skills in promotional campaigns, lead conversion, digital marketing, and sales team collaboration.
• Data-Driven Decision-Making - Strong analytical skills to track performance, interpret market trends, and adjust strategies using CRM/BI tools.
• Operational & Project Management - Ability to manage, report and meet critical timelines
• Team Leadership & Training - Experience in mentoring teams, conducting performance reviews, and implementing training programs (e.g., RISE).
• Stakeholder & Customer Relations - Skilled in managing supplier partnerships, resolving escalations, and maintaining strong industry relationships.
• Travel product buying experience is a must to be successful in this role.
• Bonus: Travel industry experience and a business/finance degree are a plus.

What can you expect from Goway?

Imagine working for a company where your career feels like an adventure. At Goway, you'll join a global community that supports one another:

• We offer a competitive salary accompanied by performance incentives, and we place real importance on time away from work, such as paid personal days for when life calls for them and your birthday off each year.
• Your future matters to us, so we match your RRSP contributions and provide comprehensive medical, dental, and vision coverage.
• Our commitment to professional growth means you'll have access to continuous learning and industry-leading training that keeps you at the forefront of travel innovation.
• Travel is in our DNA, so you'll enjoy exclusive perks and discounts on worldwide getaways.
• Since we operate across Toronto, Vancouver, Los Angeles, Manila, Sydney, and beyond, you'll collaborate across cultures and shape a career path that reflects your ambitions.
• Goway is an equal-opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone. We appreciate every applicant's interest. Please be advised that only those selected for an interview will be contacted.

How to Apply:

If this role feels like your next step, click "Apply Now" to create your profile, upload your CV, and share a few details about yourself. Our talent team reviews every application, and if your experience aligns with our needs, we will reach out to set up the next step.

Recruitment scams & fraud warning:

Please be aware of any suspicious emails or WhatsApp activity from individuals pretending to be recruiters or senior personnel at Goway Travel. We will never ask you to install an app during the recruitment process. If you receive a message of this nature, please ignore it and report it to Goway .

About Goway

Founded in Toronto in 1970 by Australian economist Bruce Hodge, Goway has evolved from a one-person dream into a family-owned global leader in tailor-made travel. With our headquarters in Toronto and hubs in Vancouver, Los Angeles, Sydney, and Manila, our team of over 700 talented employees designs travel experiences in more than 115 countries across all seven continents. We're united by a passion for travel and are committed to doing the right thing: supporting diversity, equity, inclusion, and sustainable tourism that enriches local communities. Whether working remotely or side by side in one of our offices, we operate as one forward-thinking team, transforming wanderlust into life-changing adventures for our fellow Globetrotters. Discover more at .