Core Purpose and Essence of the Position: The Operations Account Coordinator will serve as the primary point of contact for the account; ensuring seamless execution of logistics, warehousing, and distribution services. This role requires , high level of customer relations management, strong organizational skills, attention to detail, and the ability to coordinate cross-functional teams to meet client expectations. This position's schedule is Monday to Friday: 9:00 a.m. - 5:00 p.m. and on-site in Rocky View, AB.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Client Relationship Management

• Act as the main liaison between DSV and the global beauty retailer, ensuring clear communication and alignment on logistics operations.
• Provide proactive updates and reporting on shipments, inventory, and order fulfillment.
• Address and resolve client inquiries, concerns, and operational issues in a timely manner.

Operational Execution

• Oversee daily logistics operations, including inbound and outbound shipments, inventory management, and order processing.
• Collaborate with warehouse teams to ensure efficient handling, packaging, and distribution of beauty products.
• Monitor key performance indicators (KPIs) to maintain service level agreements (SLAs) and client expectations.

Process Improvement & Compliance

• Identify opportunities to streamline processes and improve operational efficiency.
• Ensure compliance with industry regulations, quality standards, and client-specific requirements.
• Work closely with internal teams to implement best practices and drive continuous improvement.

Reporting & Analysis

• Generate and analyze reports related to inventory levels, shipping performance, and order accuracy.
• Track and report key metrics to internal stakeholders and the client.
• Provide insights and recommendations to optimize supply chain performance.

QUALIFICATIONS & SKILLS:

• Education: Bachelor's degree in Business, Supply Chain Management, Logistics, or a related field (preferred).
• Experience: 1-3 years in logistics, account management, or supply chain coordination (experience in beauty, retail, or consumer goods is a plus).
• Technical Skills: Proficiency in Microsoft Office (Excel, PowerPoint, Word) and experience with warehouse management systems (WMS) or transportation management systems (TMS).
• Communication: Strong written and verbal communication skills, with the ability to interact with internal teams and external clients.
• Problem-Solving: Ability to troubleshoot operational challenges and implement effective solutions.
• Attention to Detail: Highly organized with excellent time management skills.