We're on the hunt for our next standout Account Manager to join the MECATHERM team! If you're passionate about building strong customer relationships, driving value through services, and making an impact in the industrial baking world - this role is for you.

ABOUT MECATHERM

A pioneer in industrial baking in France, MECATHERM is a global leader in industrial baking equipment and the number one provider of industrial baguette production lines. Since 1964, MECATHERM has been designing and manufacturing automated ovens, machines, and production lines exclusively for industrial bakery and pastry customers. With more than 850 automatic lines operating in over 70 countries, MECATHERM generates 92% of its sales internationally and continues to invest heavily in research and development.

WHY JOIN US?

Our success is built on the expertise of over 400 employees worldwide. With our strong global presence, we offer diverse career opportunities in engineering, technical services, and project management. At MECATHERM, you will have the chance to work with cutting-edge technology, travel internationally, and be part of a fast-evolving industry.

Join MECATHERM and help shape the future of industrial baking! We're looking for a dynamic Account Manager - Services to build strong relationships with our customers and help them get the most out of their MECATHERM equipment and services.

What You'll Do

• Be the go-to contact for customers in your region (North America), building long-term relationships from plant directors to operators.
• Drive sales of MECATHERM's service portfolio and digital solutions-think maintenance contracts, line optimization, and performance tools.
• Support customers in achieving operational excellence by identifying their needs and recommending tailored service solutions.
• Collaborate internally with the parts, engineering, and marketing teams to deliver a seamless and positive customer experience.
• Own the customer experience after project completion-making sure they're supported through warranty, maintenance, and beyond.
• Identify growth opportunities by understanding customer operations, KPIs, and budget cycles.
• Lead negotiations and close service deals, ensuring timely execution and customer satisfaction.

What You Bring

• Strong sales and negotiation skills, ideally with experience in industrial services, maintenance contracts, or digital solutions.
• A customer-first mindset and ability to build trust at all levels of an organization.
• Experience or knowledge in bakery/pastry production, maintenance, or industrial equipment (bonus if you know MECATHERM equipment!).
• Confidence using CRM tools and MS Office to manage relationships and opportunities.
• A degree in engineering (mechanical, automation, industrial, or food tech) or related field.
• Excellent communication skills in English (additional language is a plus).
• Ability and willingness to travel occasionally to customer sites.

What You'll Get

• Be part of a global leader in industrial bakery equipment.
• Work with a collaborative, passionate team in a customer-focused culture.
• Opportunities for career growth and professional development.
• Flexible work options, including remote work.
• Play a key role in shaping the future of sustainable, high-performance baking.

Like what you're hearing so far, but still wondering if MECATHERM is the right for you? We offer:

• A competitive salary and benefit package;
• Employer paid benefits
• Annual healthcare spending account and wellness spending account
• Pension match
• Working in a multi-cultural and global organization;
• Ongoing on-the-job learning and development;
• Monthly employee appreciation events;
• Working with innovative technology and with an industry leader.

At MECATHERM we are committed to ensuring accessibility for persons with disabilities by identifying, removing and preventing barriers to promote the rights of all persons and to build and create an inclusive and accessible working environment, in accordance with the provisions of the Ontario Human Rights Code (the "Code") and the Accessibility for Ontarians with Disabilities Act, 2005 (the "AODA").

MECATHERM fully supports the intent of the AODA and its goal of achieving accessibility for Ontarians with disabilities with respect to Customer Service, Information and Communications and Employment.

MECATHERM offers attractive compensation packages and a dynamic and challenging work environment.

We thank you in advance for your application, but only those selected for interview will be contacted.