Your role is important:

Reporting to the Network Director, the Regional Operations and Business Development Manager is responsible for the development, profitability and optimization of points of service in his/her territory. This person is also a guardian of compliance, ensuring adherence to good clinical practices, national regulations, Biron Sleep Care policies and procedures, as well as internal and external quality standards.

A true entrepreneur at heart, the incumbent takes to heart the experience of patients, employees and healthcare professionals, adopting an approach centered on a fluid, personalized and convenient customer journey. The incumbent inspires trust, effectively communicating a clear vision aligned with corporate strategy. The leader has the boldness to explore that will enable him/her to accompany Biron Sleep Care in its digital transformation and diversify its service offering, proactively contributing to stimulating and increasing the profitability of activities in its territory.

Your responsibilities:

Operationnal Management

• Inspire teams to provide exemplary and personalized customer service in a professional and welcoming environment to create and sustain the Biron brand.
• Oversee staff scheduling to meet demand for face-to-face and virtual services as required.
• Lead projects to open new points of service, launch new medical services and actively participate in corporate projects (e.g. digital transformation, branding, etc.).
• Monitor, analyze and upgrade performance indicators related to customer satisfaction, financial and operational results, and propose strategies to increase profitability of points of service.
• Ensure regular presence on sites to guarantee compliance, efficiency and quality of operations.
• Identify and recommend improvements to optimize front-line behaviors and ensure Biron brand compliance at sites within territory.
• Effectively deal with complaints and crisis situations in its territory by listening to concerns and proposing rapid, if possible permanent, and appropriate solutions.

Business Development

• Stay abreast of business opportunities and collaborate with the marketing and sales teams to strengthen the reputation and appeal of existing and expanding points of service.
• Analyze market trends in the region and advise the sales department on growth strategies to meet changing customer needs.
• Participate in the strategic planning of its business line aimed at territory growth, providing recommendations based on financial and operational analyses.
• Develop and maintain a network of referring medical clinics, healthcare professionals and partners to promote business growth and establish service corridors to meet customer needs.

Financial management and performance

• Develop, monitor and optimize the operating budget of the points of service under its responsibility.
• Implement financial monitoring and control mechanisms to ensure sound management of resources.
• Identify and be on the lookout for investment or cost rationalization opportunities to maximize profitability in his/her territory.
• Understand detailed financial reports for management, including recommendations based on data analysis to support informed decision-making. Human resources management
• Actively promote the corporate culture by continually embodying and demonstrating the organization's values on a daily basis, while establishing moments of recognition and regular communications to discuss projects, initiatives and progress.
• Instill principles of accountability with point-of-care/clinical employees and enable them to make decisions that fully reflect their level of responsibility and autonomy within their work environment.
• Actively participate in the recruitment process for new employees and the recruitment and retention strategy, in collaboration with Human Resources.
• Ensure team skills development and alignment with corporate objectives.
• Manage human resources issues in collaboration with HR teams (planning, change management, performance evaluation).
• Implement management practices that promote diversity, equity and inclusion.

Quality, safety and compliance

• To be responsible for quality control, ensuring the rigorous application of policies, procedures, standards and legislation applicable in its sector, and to communicate any necessary corrective measures to the resources concerned.
• Update and communicate operational policies and procedures to manage risks.
• Monitor the quality, safety and compliance of service points, and coordinate with Building Management to implement solutions to any issues observed.

The profile we are looking for:

• University degree in business administration or any other training/experience deemed relevan to the position.
• Degree in healthcare and/or 5 years' experience working with healthcare professionals.
• Experience in sleep care, a strong asset.
• 2-4 years of experience in operations management and supervision.
• The candidate must demonstrate exceptional integrity, scrupulously respecting the company's rules of of ethics and professional confidentiality.