THE OPPORTUNITY RESIDENTIAL BUILDING MANAGER

We are seeking a highly organized and responsible individual to fill the position of Resident Manager for our residential & commercial rental/leasing properties in Esquimalt BC. The Resident Manager will be responsible for overseeing the day-to-day operations of the property, ensuring the safety and well-being of residents, and maintaining a high standard of cleanliness and maintenance. This role requires excellent communication skills, strong problem-solving abilities, and a commitment to providing exceptional customer service to our residents.

RESPONSIBILITIES:

1. Property Operations:

• Conduct regular inspections of the property to identify any maintenance or safety issues.
• Coordinate repairs and maintenance tasks with appropriate vendors or contractors.
• Ensure the cleanliness and appearance of common areas, including lobbies, hallways, and recreational facilities.
• Monitor and respond to tenant inquiries, concerns, and complaints in a timely and professional manner.
• Enforce property rules and regulations to maintain a safe and harmonious living environment.
• Maintain accurate records of property-related activities, including maintenance requests, incident reports, and tenant communications.
• Ensure janitorial and waste management services are consistently delivered and meet quality standards.
• Maintain curb appeal and cleanliness of all common areas, including lobbies, hallways, washrooms, and retail frontage.

2. Tenant Relations:

• Build positive relationships with tenants, both commercial and residential, addressing their needs and concerns promptly and courteously.
• Assist with tenant screening and lease agreements, ensuring compliance with rental policies and regulations.
• Coordinate move-in and move-out processes, conducting inspections and handling security deposits.
• Facilitate communication between tenants and property management regarding repairs, improvements, or policy updates.

3. Financial Management:

• Collect rent payments from tenants and monies owed to the landlord by commercial tenants.
• Assist the Property Manager by monitoring and track rental arrears, following up with tenants to ensure prompt payment.
• Review and approve vendor invoices and track expenditures against the budget.
• Maintain up-to-date records of tenant leases, service contracts, insurance certificates, and building permits.

4. Health and Safety:

• Conduct regular inspections to identify and address potential safety hazards.
• Ensure compliance with health and safety regulations, including building codes and bylaws.
• Monitor security systems (e.g., CCTV, access control) and coordinate response to incidents
• Ensure that Material Safety Data Sheets (MSDS) are maintained for all relevant cleaning and maintenance products.

5.Building Improvements

• Assist ownership or asset management in planning and executing capital upgrades (roofing, HVAC replacements, lobby renovations).
• Track progress and budgets for major renovations and report regularly to stakeholders.

Qualifications:

• Previous experience as a Resident Manager or in a similar role is preferred.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Knowledge of residential tenancy laws and regulations in British Columbia.
• Proficiency in computer applications such as MS Office and property management software.
• Ability to handle multiple tasks and prioritize responsibilities effectively.
• Basic knowledge of building maintenance and repairs.
• Availability to respond to emergency situations outside of regular business hours.

Salary $55,000 per year