Summary of Position:

The Desktop Technician is responsible for supporting PC based computers and related equipment for users and for providing technical expertise, experience and documentation/project coordination as required to install or repair hardware/software and resolve technical problems.

Essential Duties and Responsibilities:

• Diagnose and repair hardware and software issues on client PC's and mobile devices using approved methods and processes.
• Install and troubleshoot and software for clients.
• Complete necessary internal and client related documentation.
• Install/configure/repair network and local printers.
• Train clients on basic computer knowledge.
• Communicate and interact with end users and internal staff to resolve IT related issues
• Interacts with a typically diverse internal and external users and is required to interpret and communicate complex information
• Works well in a team environment and independently.
• Accountable for ticket aging and response times to users
• Positive and proactive attitude with customer's best interest in mind

Qualification / Requirements:

• Advanced knowledge of PC desktop support.
• Advanced knowledge of local and network printer support.
• Basic knowledge of Networking
• Excellent customer service-related skills.
• Basic knowledge of ticket-based tracking systems.

Additional Requirements:

• Excellent verbal and written communication skills.
• Ability to work with minimal supervision.
• Strong analytical and problem-solving skills
• Valid driver's license.
• Dependable transportation.
• Ability to work some nights and weekends and as required.
• Must be able to lift 50 pounds.

Education / Training / Experience Required:

• Minimum of three (3-6) years experience with Windows and MacOS troubleshooting in a professional setting.
• Minimum of three (3-6) years experience with Microsoft Azure and M365 administration.

Preferred:

• Certification in Microsoft Azure Fundamentals, Security Fundamentals
• Certification in Dell Hardware
• Associate Degree in Computer Science or equivalent
• ITIL v3 certification