Inclusion without Exception:

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

About TCS :

TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS operates in 55 countries and employs over 607,000 highly skilled individuals, including more than 10,000 in Canada. The company generated consolidated revenues of US $ 30 billion in the fiscal year ended March 31, 2025, BS1 and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

Required Skills:

• AWS Designer with IVR and Lex Bot development experience

• Experience in building chatbot/virtual assistant solutions using Amazon LEX.

• Experience building solutions for IVR (voice chatbot).

• Experience in Jscript, python, .Net, Perl

• Comfortable working with basic change management and Git based source control systems.

• Experience in developing software in different programming languages and demonstrated ability toquickly learn new languages.

• Experience on delivering and deliver custom enterprise applications.

• Experience working Salesforce Sales, Services cloud voice and financial clouds.

• Knowledge of Sub versioning tools (SVN, GitHub), JIRA, Confluence, Selenium, etc.

• AWS certification preferred.

• Prior Contact Center Experience is a must and development experience is must

Roles and responsibilities:

• Ability to Design and delivery business solution using AWS, Platform, Sales, Service (cloud voice), FinancialCloud

• Experience in design, development, implementation & maintenance of new cloud infrastructure, cloudapplications & cloud-based solutions with AWS

• Integration of Salesforce service cloud with AWS, Amazon connect, Amazon Lex Platform, MuleSoft andother legacy systems including Java/JEE, Adobe AEM content management and other applications.

• Team player and working with dev, business, release management and operations team to developmentand implement AWS platform-based solution.

• Collaborate with PO and customers to identify end-user requirements and specifications.

• Helping to finalize functional and non-functional requirement.

• Create design documents, development business functionality and provide support on end-to-end testing.

• Implement chatbots using Amazon Lex platform with APIs (Java /Python based APIs).

• Designing and implementing secure network solutions, creating & configuring virtualized systems in AWSenvironment.

• Design algorithms and flowcharts to create new software programs and systems. Produce efficient andelegant code based on requirements. Test and deploy programs and applications. Troubleshoot, debug,maintain and improve existing software.

• Performing infrastructure upgrades and updates to maximize system efficiency while minimizingdowntime

• Deploying applications in AWS using EC2 instances and Elastic Beanstalk

• Creating blueprints using CloudFormation templates for common workloads

• Building tools for deployment, monitoring and troubleshooting of system resources in an AWSenvironment.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.