Company Description:

Mojo Trek, an Inc. 5000 company, delivers an unparalleled technology recruitment experience, grounded in transparency and integrity. From midsize technology innovators to Fortune 50 powerhouse corporations, we help our clients build technology teams that make a difference. In addition to our strong presence in the Midwest and New York, we maintain an international footprint that enhances our ability to serve clients on a global scale.

We are seeking an experienced IT Manager with a strong background in QSR (Quick Service Restaurant) environment to lead and deliver complex projects within our organization. The ideal candidate will have a proven track record of managing large-scale, cross-functional initiatives in highly regulated environments.

Key Responsibilities:

• Manage and responsible for scope of work, reviewing hardware, pricing and installation quotes for accuracy. Review timelines, blue prints, local code requirements, set expectations and deliver a functional technology solution defined by the project deliverables as well as to provide issue identification, summarization, and analysis to drive improvements in technical solutions impacting restaurant operations.
• Lead the coordination, communication, and delivery of all technology including Image Activation, NROs, Remodels, Refresh, Transitions, Acquisition/Dispositions, etc. Includes the removal of existing equipment, coordination of new equipment orders, site readiness, installation, testing, and turnover.
• Direct and ensure installation policy and procedures are followed with vendors, resolving technical issues, and ensuring deliverables are met. Follow-up and drive deployment installation issues, process gaps or update new or existing process gaps or issues to resolution.
• Lead the communication process within the field regarding technology including the translation of the technology vision into a meaningful operational conversation breaking down what the project or work is, what it means to restaurants and the overall impact to their business. EX: EOL equipment, as well as stay informed of the latest developments / innovations in the restaurant technology field, including new products and services. Participate as a Subject Matter Expert for technology projects that are dictated by current business needs and technological developments.
• Own and execute field level operations training for all technology initiatives including new technology functionality, technology related to new openings such as kiosks, etc. Schedule and execute all field leadership team and multi-unit train-the-trainer sessions. Monitor and report out on restaurant level training/implementation readiness pre-launch of any system level technology solutions.
• Provide statements of work and timelines based on construction and project needs.
• Provide implementation/installation timelines, estimates and deliverables for assigned programs.
• Support process/procedures for technology-oriented programs.
• Provide solutions to problems or gaps within any process and implement updates or new processes to create a problem resolution.
• Overall Restaurant Communication Strategy, Best Practices and Execution

Qualifications:

• Bachelors Degree, or commensurate experience
• 5+ years of information technology or restaurant related experience, including 2 or more years of direct management experience.
• Project planning, and verbal and written communication skills.
• Advanced Excel experience (pivot tables, vlookups, etc)
• Strong written and verbal communication skills.Able to work with other IT teams, vendor partners, Executives, Franchisees and Operations/Digital/Marketing departments to determine solutions and best practices and leads the effort to implement and support restaurants. Communications process and planning.
• Knowledge of QSR technology industry trends
• Organization & time management skills
• Previous Project Management experience is huge plus.

This role is located in Quebec and will require trips to surrounding client locations as well as the office located in Quebec. Hybrid model.