JOB CATEGORY: 12-month Contract with aim to become Full time

REPORTS TO: Director - ASPIRE Community Services

ORGANIZATIONAL PROFILE: Muslim Food Bank and Community Services (MFBCS) is a non-profit registered charity. The mission of its ASPIRE Program is to empower its clients through case management, mental health support and seniors programming.

JOB DESCRIPTION:

The ASPIRE Community Services Operations Manager is responsible for the overall management of all ASPIRE and MENTAL HEALTH programs. This includes developing, implementing new initiatives.

Community Caseworker & Mental Health Programs

• Managing the Community Caseworker & Mental Health programs, including overseeing all related staff (social workers, mental health professionals, caseworkers and administration staff), nationally
• Implementing and managing Key Performance Indicators (KPI's) for all operational areas
• Outreach and managing relationships with community partners.
• Recruitment and orientation, and onboarding of new staff.

Operations Management

• Monitor and evaluate the performance, skills and abilities of staff and provide appropriate written and verbal feedback, coaching and recommendations for improvement when appropriate
• Ensure the execution of all caseworker training other ASPIRE workshops. This includes scheduling, admin and facilitation.
• Ensure the promotion, recruitment, interview and selection of a diverse pool of volunteers for training programs.
• Ensure service quality.
• Other management duties as required.

COMPETENCIES & SKILLS REQUIRED:

The ideal candidate will have:

• Post-secondary education (degree) in Management or a related field like Social Sciences, Social Work, Counselling or Administration.
• At least 3 years of management and leadership experience
• A broad understanding of management issues relating to mental health
• Experience in or working knowledge of case management.
• Demonstrate good decision-making.
• Has a deep knowledge of muslim religious culture, while respecting the various differences of nationalistic cultural practice & languages.
• Conflict resolution skills.
• Experience in program management and service delivery.
• Strong understanding and appreciation of cultural sensitivity in the context of social services delivery.
• Working knowledge of Microsoft suite (Excel and Word)
• Experience in Not-for-Profit is an advantage.

A combination of training, education and experience may be considered.

ADDITIONAL REQUIREMENT:

• This is an in-person position based in Surrey
• Clean Criminal Record Check (Vulnerable Sector)

Job Types: Full-time or Part-time

Salary: Commensurate with experience.

Benefits:

• Extended health care
• Flexible work schedule