Acsenda School of Management (ASM) is a private higher education institution offering degree programs in business, hospitality and management in British Columbia, Canada. With international students from over 50 different countries, ASM is committed to teaching excellence and quality programs that prepare students to work in selected sectors of the global labour market and providing an international perspective on learning and individualized attention to supporting student success.

Primary Purpose:

The Academic Advisor supports learner success and retention through proactive engagement with students to help guide them through their academic and personal planning. The Advisor is responsible for the development implementation, and ongoing coordination of ASM's learner support initiatives such as academic planning, course selection, and personal support. Responsibilities include meeting with students to develop personal academic plans, developing workshops and activities to enhance student experience and learning, delivery of workshops, ongoing development and updating of the student success and retention plan and coordinating support services with other areas of the institution.

Key Responsibilities:

• Provide customer service - oriented, student-centred guidance and counsel based on individual circumstances, preferences, etc., and compliance with all associated policies, rues, and regulations.
• Help students to explore their intellectual interests, assess their abilities, and plan a study tailored to preparing each student for their academic and career goals.
• Assists students in making informed decisions about a choice of primary and potential career path.
• Advise current and prospective students regarding placement assessment interpretation, curricular requirements related to academic objectives, career options, and registration procedures.
• Develop a degree completion plan with each advisee by evaluating any previous course work and assisting students in understanding degree requirements.
• Work with and approve student requests for a variety of academic actions.
• Assist in implementing interventions, referral, and retention programs for students; establish and execute referral and follow-up procedures.
• Assist with probation, dismissal, and reinstatement procedures; make recommendations on specific cases.
• Review student academic progress and recommend specific actions regarding educational and career goals.
• Review/discuss evaluated transcripts for applicability of transfer credit
• Present or participate in workshops on academic skills, study skills, and expectations for students.
• Assist students in the resolution of difficulties regarding degree programs, policies, and procedures.
• Anticipate student needs, respond to student requests, offer subject-matter expertise and professional advice, providing recommendations extending beyond a student's presenting request. Make referrals where appropriate.
• Maintain an up-to-date Advising Profile for all students in degree programs which includes a summary of course planning for the students, dates of appointments, notation of special circumstances, etc.
• Assist in the delivery of orientation activities.
• Provide individual and group assistance to current and prospective students regarding degree options, requirements, and progress; use of advising resources; ASM policies and processes; course planning and registration; and academic standing.
• Communicate with students in a culturally inclusive and competent manner
• Escalate or de-escalate complex student issues and questions and support the Behaviour Intervention Team to coordinate responses to students.

Knowledge and Qualification

• An earned undergraduate degree (Masters preferred)
• 2 Years of experience working with students in an advisory/support capacity enrolment, student services, or counselling experience, preferably in a college or university setting
• Must demonstrate a high level of customer service; attention to detail; and organizational, problem- solving, and follow-through ability.
• Ability to maintain discretion and confidentiality.
• Ability to perform job duties with minimal supervision, effectively prioritize work, multi-task and adjust to changing workloads and deadlines.
• Demonstrated experience working with people of diverse racial, ethnic and socioeconomic backgrounds.
• Ability to read and interpret documents such as operating instructions and procedure manuals. Ability to write routine reports and correspondence.
• Ability to present information effectively to small or large groups and respond to questions from diverse groups of students, staff, faculty, community organizations, and the general public.
• Proficient with basic MS Office tools.
• Working knowledge of databases to enter, track and maintain student information.