Reliability Check Preffered

About Us:

At Tech Mahindra ( Tech Mahindra Connected World, Connected Experiences ), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer 'experiences' are driving and disrupting industries like never before. Businesses must build seamless yet simple enterprises that collaborate, synergize, and drive the change. Change that connects us all and empowers us to deliver experiences that span across the digital, the physical, the convergent, and everything in between. That's when truly connected experiences manifest.

Extraordinary is when experiences come together - a continuous convergence of digital technologies, touchpoints, and most importantly people. It's time to reimagine, reinvent, and revolutionize business models & operations as well as to transform enterprises into living, breathing, and connected businesses. We are the Digital Change makers who strive to change the way the world, communities, businesses, and humans interact digitally. We are harnessing the power of change, brought in by technologies, that makes it the most exciting time to be alive in the human history. Our universe, as we build it, disrupt it, and redesign it, is powering the digital change.

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We're part of the esteemed Mahindra group, headquartered in India. Under a new CEO, Tech Mahindra is committed to a transformative journey with as our guiding principle

The pay range for this role is $95,000 - $100,000 per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.

Job Description :

Main Responsibilities

• Identify, diagnose, and resolve level two problems for users of the software and hardware, LAN and WAN, VPN, the Internet, mobile devices, and new computer technology; communicate solutions to end-users.
• Respond to more complex issues (second line support) escalated by the first line support using problem-solving skills and analysis to identify root causes of issues, determine course of action and propose creative solutions.
• Manage day-day operations and support of the HPC environment (Linux).
• Take ownership of capacity, availability and performance of the HPC cluster(s).
• Support end users in the submission and management of jobs based on Slurm and OpenHPC.
• Migrate existing nodes as required to Linux.
• Implement and manage a system based on Foreman or similar to manage patching and oversee cluster management.
• Implement patches and upgrades to Linux, Slurm and OpenHPC as required.
• Install new servers and storage, build new clusters, configure and manage Linux distributions, hypervisors (KVM) and tooling.
• Automate where possible to increase efficiency of operations.
• Execute upon firewall access requests to the environment.
• Escalate priority support issues to senior staff and/or other corporate technology groups
• Collect and document all relevant information prior to escalation to allow senior staff to operate efficiently
• Document, track and monitor problems to ensure timely resolution.
• Assist in tracking helpdesk calls pertaining to application, networking, and systems problems and issues.
• Assign username, password and access right permissions for multiple proprietary applications, as well as client software.
• Identity Management and multifactor authentication with integration between Active Directory and Linux platforms.
• Perform hardware & software audits.
• Product research and evaluation.
• Provide emergency support on incidents as required.
• Perform occasional after-hours maintenance.
• Incident on-call rotation as required.
• Day-to-day operational support.

Specialized Skills, Knowledge & Abilities

• In-depth and demonstrated experience in the installation and operation of Linux platforms in an Enterprise environment (Ubuntu/RedHat).
• Experience in the use of KVM or other hypervisors.
• Experience in HPC tools such as Slurm, LSF or GridEngine.
• Demonstrated knowledge of HPC clusters and use cases.
• Working technical knowledge of network systems.
• Working technical knowledge of current systems software, protocols and standards including Active Directory.
• Identity management using Microsoft Identity Manager and Azure AD Connect.
• Solid understanding of the Windows based endpoints.
• Solid scripting experience (e.g. Bash)
• Excellent written and oral communication skills.
• Excellent problem-solving skills.
• Strong analytical and troubleshooting skills
• Strong interpersonal and organizational skills.
• Must be well organized and able to grasp system concepts and communicate their applications.
• Must be capable of quickly learning new systems and associated software applications for proficient execution of tasks.
• Ability to manage multiple demands with time related constraints in a fast-paced environment.
• Prioritize and schedule work as necessary to maintain department standards and service level agreements
• Ability to speak effectively before groups of internal employees, communicate technical information, create and deliver presentations and information sessions to both technical and nontechnical personnel.
• Demonstrated experience in applying technical expertise and in-depth evaluation to solve complex problems in own area of expertise.
• Ability to create and maintain documentation and training materials, including KB articles, for technical staff and end-user audiences.
• Microsoft Windows experience is an asset.
• Bilingualism (English/French) is an asset.

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at