Overview

Are you a strategic, results-oriented finance professional ready to lead and inspire a high-performing collections team? Join us as a Credit & Collections Manager, where you'll play a key role in driving cash flow performance and supporting the financial health of our elevator business across both service and new construction operations.

In this role, you'll leverage your expertise in contract terms, credit risk, and receivables management to ensure timely collections and strong client relationships. You'll also lead a dedicated team, collaborating cross-functionally to resolve billing issues, optimize processes, and support growth.

What You'll Do

• Lead collections operations across service and installation projects, ensuring prompt resolution of outstanding balances.
• Drive efficiency by monitoring aging reports and reducing Days Sales Outstanding (DSO).
• Assess credit risk and customer financial stability to support smart, data-driven credit decisions.
• Oversee approvals for credit notes and bad debt write-offs, adhering to accounting policies and internal controls.
• Interpret and enforce contracts - including deposit schedules, milestone/progress billing, holdbacks/retention, and change orders.
• Partner with legal, project managers, and operations to resolve billing disputes, enforce compliance, and manage risk.
• Build lasting client relationships through clear communication and proactive engagement.
• Collaborate internally with sales and operational teams to address billing discrepancies quickly and effectively.
• Maintain audit-ready documentation of all collection activity.
• Implement continuous process improvements to strengthen receivables and cash flow.
• Deliver timely reports on collections status, high-risk accounts, and performance metrics to leadership.
• Lead, mentor, and develop a team of 8 collections professionals, fostering accountability, growth, and excellence.

What You Bring

• Bachelor's degree in Finance, Accounting, Business Administration, or related field
• 10+ years of experience in collections, including 5+ years in a managerial or supervisory role
• Deep understanding of construction/service industry billing practices - including retention/holdbacks, lien waivers, and milestone-based payments
• Strong communication, negotiation, and leadership skills
• Proven ability to work cross-functionally and thrive in a fast-paced, deadline-driven environment
• Experience optimizing collections tools and platforms (e.g., GetPaid)
• Analytical mindset with sharp problem-solving abilities

Preferred Qualifications

• Experience in the elevator, construction, or services industry
• Working knowledge of lien laws and construction-sector collection practices
• Familiarity with tools such as Salesforce, Oracle, GetPaid, Excel, and BI reporting systems

Join a company where your financial acumen and leadership will make a measurable impact every day. If you're ready to take ownership of a critical function in a dynamic and growing business, we'd love to hear from you.