Key responsibilities :

• Ensure compliance with ITIL processes, including Incident Management, Problem Management, Change Management, and Service Desk operations.
• Conduct regular audits and reviews of ITIL processes to identify areas for improvement.
• Collaborate with IT teams to implement and maintain ITIL best practices.
• Develop and maintain documentation for ITIL compliance and procedures.
• Provide training and support to IT staff on ITIL methodologies and compliance requirements.
• Monitor and analyze IT service performance, ensuring adherence to ITIL standards.
• Assist in the development and implementation of IT service strategies.
• Ensure compliance with security and data protection policies.
• Stay current with ITIL updates and industry best practices.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 3-5 years of experience in IT service management and compliance.
• ITIL Foundation certification is required; additional ITIL certifications are a plus.
• Strong understanding of ITIL frameworks and compliance requirements.

Preferred Qualifications:

• Experience with IT service management tools such as ServiceNow, BMC Remedy, or similar.
• Knowledge of network and system administration.
• Familiarity with cybersecurity principles and practices.
• Certification in other IT service management frameworks (e.g., COBIT, ISO/IEC 20000).

We are committed to promoting an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.

For a confidential request, simply send an email to your recruiter directly or to to make arrangements. If you have any questions regarding accessible employment at FX Innovation, please email our human resources team at .