Role : Technical Delivery Manager

Location : Toronto, ON ( Hybrid)

Job Description:

Total work experience of minimum 15+ years in telecom, Insurance, banking and fintech industry domains

Minimum 6+ years of techno managing contact center development projects using Amazon Connect or non-AWS platforms

Strong leadership and people management skills with exposure to diversified teams

Robust communication skills (written and verbal) in English (must) and French (optional)

Excellent communication, conflict resolution, and problem-solving abilities

Ability to collaborate effectively with internal/external stakeholders on technical items.

Understanding of Agile software development processes and best practices.

Knowledge of Contact Flows, Queues, Routing Profiles in Amazon Connect and including complex integrations with Amazon Lex, Lambda

Knowledge or work experience in Amazon Lex, Lambda, Dynamo DB, AWS CloudWatch, AWS CloudTrail

Good understanding of Amazon IAM concepts, ability to configure and troubleshoot Amazon Connect Contact Flows, CCP issues etc

Job Role

Be accountable for end-to-end delivery to meet customer needs

Act as the bridge between leadership, development teams, and customer, ensuring alignment and transparency.

Collaborating with stakeholders to gather requirements and propose effective strategies

Conduct and organize service delivery meetings.

Accountable for service delivery performance, meeting customer expectations, and driving future demand.

Thanks & Regards

Sameer Ahmad

Raas Infotek Corporation.

262 Chapman Road, Suite 105A,

Newark, DE -19702

Phone: Ext: 143

E-Mail: Website:

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