Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

As part of our Specialty Lines Auto team, you will be responsible for investigating routine and complex Physical Damage claims for Intact Public Entities and Entertainment customers.

This position can be based in any of the following Intact offices across Canada:

Ontario: Ajax/London/Mississauga/Ottawa/Richmond Hill/Toronto (700 University Avenue)

Atlantic: Dartmouth NS/Dieppe NB/St John's NL

What you'll do here:

Analyze and interpret insurance policy wording to determine coverage and assess entitlements which are fair and equitable
Communicate in a timely and respectful manner with the customer, brokers, claimants, lawyers and other insurers to resolve claims.
Ensure all cases are clearly documented and meet any or all legislative requirements
Collaborate with our Bodily Injury team on significant losses to mitigate exposure
Manage losses and claims on both Intact Public Entities (IPE) & Entertainment accounts

What you bring to the table:

University degree or any combination of training and experience deemed relevant for the role
Completed or are working toward a Chartered Insurance Professional (CIP) designation
A minimum of 2 years experience adjusting commercial auto claims
Experience working with municipalities or emergency vehicles is an asset
Ability to handle or oversee moderate to complex claims
Ability to communicate and negotiate effectively
Excellent customer service skills
Strong analytical and decision-making skills
Excellent time management skills
Knowledge of the provincial legislation governing auto insurance
Atlantic Provincial Licenses an asset , must be willing to secure Atlantic provincial licenses
Bilingual-English and French-both written and verbal (an asset)

This role is eligible for employee referral bonus.

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.