We're looking for a proactive and guest-focused Front of House Supervisor to join our team for an exciting, interactive Minecraft-themed experience in Toronto. In this leadership role, you'll support daily operations, coach front-line staff, and help deliver an unforgettable guest experience.

Key Responsibilities:

• Oversee day-to-day floor operations, supervising and supporting guest-facing staff
• Coach and motivate the team to uphold guest engagement standards and deliver world-class hospitality
• Manage staff schedules, breaks, and shift accuracy
• Collaborate with the Experience Manager to assess team performance and provide constructive feedback
• Ensure adherence to company policies and assist in resolving operational issues
• Support attraction operations as needed and complete daily reporting for leadership
• Maintain a professional, guest-first environment at all times

Qualifications:

• 1-2 years of team leadership experience in attractions, theme parks, events, or retail environments
• Strong communication, organization, and team-building skills
• Familiarity with POS systems and scheduling tools
• Comfortable working irregular hours, including evenings, weekends, and holidays
• Interest in video games and immersive storytelling is a strong asset
• Proficient in Microsoft Office or Google Suite (especially Excel/Sheets)

If you're passionate about live experiences, leadership, and creating fun, interactive environments, we'd love to hear from you!