Job Summary

This position achieves their assigned sales plan by generating profitable UPS revenue growth through the development of new business and the retention of existing business within their assigned accounts. He/She analyzes customers' current supply chain needs to create appropriate solutions and promptly respond to customers' requests. This position builds successful partnerships with key stakeholders at all levels of customers' organizations to cultivate relationships and generate revenue opportunities across all product and service lines. He/She meets with customers to discuss complaints and obtain supporting documentation (e.g., invoices, etc.). This position collaborates with operations to implement accounts with special needs (e.g., unique delivery schedules, extra conveyors, additional drivers, etc.) to adequately handle customers' shipping needs.

Job Type: Permanent, full time

Schedule: Monday to Friday from 8:30AM to 5:00PM

Job location: ND AVENUE, LACHINE, QC H8T 3H2, Canada

Responsibilities

• Executes on previously signed contracts (e.g., UPS Freight) to introduce new products and services to customers and expand business within customer accounts
• Performs pre-call analysis (e.g., researches account history, shipping details, complaints, etc.) to prepare for sales calls
• Responds to internal sales leads from various sources (e.g., Sales Lead Incentive Management system, operations, Package Operations staff, etc.) to identify sales opportunities and create a sales strategy
• Analyzes price quotes to verify accuracy and determine how to propose the solution to the customer
• Generates customer-facing reports to outline shipping history, billing history, and accounts' incentives (i.e., contracted discounts) and renegotiate contracts
• Utilizes Salesforce to document customer information and provide account status to the sales team
• Trains customers on proper packaging techniques to avoid damages

Qualifications

• Bachelor's degree or International equivalent - Required.
• Experience with supply chain concepts - Preferred
• Meets local age and operations requirements to operate a vehicle
• Provides own vehicle for business
• Microsoft Office skills.
• Communication language needs: French 90% / English 10%
• Level of French needed: proficient