Content Designer

Location: Hybrid (required to work in work in-office, on Monday, Tuesday,and Thursday and working remote on Wednesday and Friday.) Toronto

Duration: 12 months strong likelihood for an extension, or conversion to full time employee

Daily Responsibilities:

• Creates content artifacts for digital media to exchange information, elicit emotion and facilitate interaction
• In the form of UI content, accessibility content, labels, explanatory text, hidden or alternative text, metadata, support and go-to-market content to explore, communicate intent, and validate ideas for complex systems and inter-related client experiences
• Understand the problem/opportunity and use 'design thinking' methods to formulate solutions
• Collaborate with the design team and cross-functional partners to align on solutions and its delivery
• Partners with peers to shape and develop non-textual content (i.e. iconography, information graphics, imagery and data)
• Performs Content Design audits where appropriate
• Collaborates with Legal, Compliance, and Regulatory teams to ensure all content satisfies governance requirements while still meeting clients' needs
• Manages end-to-end translation process with internal and external partners
• Apply content guidelines and standards to ensure solutions adhere to bank tone and voice

Must-have Skills/Experiences and/or Education, certifications, qualifications, designations:

• A post-secondary education, ideallywith a university degree or college diploma
• At least 4 years of writing experience at a creative agency or in-house creative team
• Excellent problem-solving skills and the ability to think critically about the challenge at hand
• A portfolio of work samples showcasing your copywriting work
• Strong working knowledge of Content Design methodologies
• Strong technical understanding and expertise in Content Design practice theory/tools
• Strong verbal and copywriting skills
• User-centered designfoundation (Prioritizing user needs, pain points, behaviours)

Nice-to-have Skills/Experience and/or Education, certifications, qualifications, designations:

• Facility in French
• A working knowledge of accessibility standards and methods to address them
• A knowledge of design and technology trends
• Product design experience with understanding of product development practices
• Leading and facilitating workshops
• Has worked with large design teams and multiple stakeholders (Product/Business/Technical partners)
• Research and user testing

Soft Skills:

• Strong communication and presentation skills,
• Effective collaboration with designers and cross-functional team members
• Stakeholder management and relationship building
• Project and time management