Key Responsibilities:

Technical Support (Primary Focus):

• Diagnose and resolve hardware and software issues related to AR devices.
• Provide both remote and on-site technical assistance to end users.
• Create and maintain comprehensive support documentation and user guides.
• Assist in the development of diagnostic tools and automation scripts to streamline support processes.

Logistics Support (Secondary Focus):

• Receive, inspect, and process incoming shipments.
• Oversee the AR device loaner program, ensuring accurate tracking, maintenance, and inventory control.
• Coordinate the distribution and return of devices, maintaining clear records and ensuring timely turnaround.