Qualifications:

• 2-4 years of experience in a combined Tier 1 and Tier 2 desktop support role
• Proficiency with Microsoft products, including Windows 10/11, Office 365, Teams, and device setup
• Hands-on experience with desktop imaging, system mirroring, and rebuilds
• Familiarity with ServiceNow ticketing platform and ITIL framework for incident and request management
• Experience with asset management practices and tools
• Strong troubleshooting skills with a proactive, self-starter approach
• Excellent interpersonal and communication skills
• Fluency in French and English is required (verbal and written)
• Ability to prioritize tasks and operate independently in a high-demand environment
• Must be able to work onsite five days per week in the Toronto office

Preferred Certifications:

• CompTIA A+ or other IT certifications
• ITIL Foundation certification