Position Purpose:

Plan and carry out direct sales activities to attain NEW accounts in accordance with agreed sales and business plans. Work with Branch Manager / General Manager /Regional Vice President and Vice President of Sales to grow revenue and exceed targets by promoting and selling our business, and driving sales activity through a designated territory, while using discretion and independent judgment.

Responsible for main tasks

Sales and Business Development

• Develop NEW and prospective customers while maintaining existing accounts.
• Assist Branch Manager / General Manager / Vice President of Sales & Regional VP in the preparation and negotiation of bids, RFQ's & quotations with customers, suppliers and overseas agents.
• Assist with sales campaigns and events in conjunction with local and overseas partners.
• Co-ordinate and attend sales visits both in Canada, and with overseas partners for aiding business development if applicable.
• Plan and manage personal business portfolio/territory according to agreed market strategy.
• Joint sales visits with other sales professionals and/or operational staff
• Compliance with all regulations prescribed by Canada Customs/IATA/CIFFA FMC and other governing bodies.
• Offer sales support for future sales offices in remote locations.
• Quoting of freight costs to new customers.
• Response and follow up sales inquiries and leads using appropriate methods.

Client and Supplier Management

• Client Management of allocated customers by using established tools to achieve and exceed targets.
• Weekly follow up with new clients after first shipments.
• Deployment of information about all contracts with customers and suppliers to all parties.
• Ensure that any client entertainment activities are carried out in a professional and responsible manner to ensure the continuing good name of Rohlig Canada.
• Ensure customer requests are completed in a timely manner and at the highest possible service level.
• Adhere to client service level agreements.
• Resolves discrepancies, while keeping record of discrepancies via the Innovations and Incidents Management (IIM) to ensure compliance.

Administration

• Monitor competitor activity and industry trends.
• Attend industry related functions when required as a key representative of Rohlig Canada.
• Update and maintain all relevant information about customers and sales activities on CRM.
• Provide weekly reporting of sales activities.
• Attend meetings with sales team members.
• Attend training to develop relevant knowledge, techniques and skills if applicable.

• High school graduate - some college preferred
• CIFFA certification is a plus
• Knowledge of related computer applications and reporting tools
• Familiar with all freight forwarding procedures, regulations & departments
• 2-5 years of industry related experience required
• Demonstrated Customer Services skills
• Proven Sales and Business selling ability & success
• Self-motivated and results driven
• Outstanding people and communication skills
• Excellent problem-solving ability
• Excellent Time Management skills