Your challenges ?

The role involves the following tasks and responsibilities :

• Delivery of improvements that will maximize the availability and performance of supported systems through optimized and automated operational tasks, collaborating on the development of operational tools, ongoing problem management, and architecture reviews with colleagues ;
• Troubleshooting ServiceNow issues, and also some on-premise capabilities in a Linux environment from time to time, collaborating with others get to the bottom of issues, and agreeing on lasting improvements that can be made ;
• Exploring and delivering observability including metrics, logging, tracing and alerting that can define and measure the target reliability of a product ;
• Being dependable and responsive during agreed hours, like when part of the on-call rotation with the rest of the global team (with a time-off in lieu system) ;
• A commitment to understanding the Firm's ServiceNow instances and related dependencies, contributing to their documentation ;
• Identification and prioritization of technical debt that is can impact client satisfaction or operational efficiency ;
• Give feedback on policy and procedures related to the delivery of SRE and operational practices with a view to continually making the Firm safer and more efficient.

What do we expect from you ?

The minimum required skills necessary for this role :

• The ideal candidate would have at least one of : Software development skills in one or more programming language, for exemple Python, ServiceNow administration or development experience ;
• 7 + years of experience ;
• Proficient oral and written communication skills ;
• Establishing warm, effective relationships with colleagues to collaborate on successful delivery ;
• A dependable team worker with demonstrated commitment to client service ;
• Ability to respond appropriately during occasional technical emergencies, like outages.

What can you expect from TMC ?

TMC is an international high-tech consultancy company that brings expertise to their clients in order to support them with the realization of their technological challenges. As such, TMC is operating as an expert center at the disposition of its clients and we help them to be more competitive in an ever more global and faster changing technological world.

At TMC we believe that people are the driving force behind technological innovation. That is why we want to create the best possible conditions for tech talents to thrive in. We offer you a challenging and stimulating work environment in which you can be the director of your own career.

As an Employeneur you are part of our TMC family. Next to our outstanding technical expertise, fun and engagement are meaningful parts of our culture.

Why choose for Employeneurship ?

We are truly unique thanks to our Employeneurship model which is a true innovation for the High Technology consulting business. It is the business relationship of the 21th century for high skilled technical professionals. It is built around 5 main pillars :

• You will have a permanent employment contract, offering you stability and security ;
• You will get to know your market value and have a share in the profit your work generates thanks to the individual profit sharing ;
• We will support you with a one-on-one coaching and trainings designed to help you develop your entrepreneurial skills ;
• The competence cells structure, provides you with a strong meaningful and relevant network ;
• The entrepreneurial lab: a playground for new ideas and a potential launching for start-ups.

TMC is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.