The Driving Force Inc. is a network of world-class transportation and fleet management solutions companies. We're proud to be an Alberta success story that began in a rented office above a small service station. With a can-do attitude and people-first culture, we've grown into an industry leader, operating across Canada and the United States, spanning over 40 locations with over 600 + employees.

Are you an organized, detail-driven professional with a passion for problem-solving and customer service? Join our team as a Telematics Fleet Card Administrator and help keep our fleet systems running smoothly. This role is key to supporting our telematics and fleet card programs, ensuring accuracy, compliance, and an exceptional customer experience.

What You'll Be Doing:

• Coordinate the distribution, activation, and replacement of standard fleet cards
• Provide frontline support for fleet card and telematics inquiries and troubleshooting
• Assign and manage customer requests using our ticketing system
• Reconcile receipts, track data for month-end/year-end reporting, and assist with invoicing
• Manage inventory and coordinate shipping/installation of telematics hardware
• Communicate with vendors, customers, and internal teams to resolve card or system issues
• Maintain SOPs, meet SLAs, and support customer onboarding activities
• Ensure accuracy in reporting using tools like Excel and Fleet Maker

What You Bring:

• A high school diploma (post-secondary preferred)
• At least 1 year of experience in customer service or administrative role
• Strong organizational skills and the ability to multitask in a fast-paced environment
• High attention to detail and a proactive, problem-solving mindset
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office, especially Excel
• Must pass a Criminal Security Clearance and Credit Check

Why work with us?

• You are valued and supported with competitive pay and benefits, such as extended health coverage, dental benefits, and a personal spending account.
• We prioritize your team's well-being by offering various perks, including a 50% discount on rentals at any DRIVING FORCE location and a company matched savings and emergency funds program for your future security.
• We emphasize work-life balance, offering 3 weeks of accruable vacation, a flexible work arrangement, and wellness programs for personal and family focus.
• We are commitment to your growth with our inclusive and enjoyable company culture that allows career advancement through hands on training and opportunities for career progression within the organization.
• You will experience a vibrant and cooperative work atmosphere, along with the chance to collaborate with a forward-thinking team in the automotive sector.

The Driving Force Inc. is an equal opportunity employer that embraces diversity in the workplace and encourages applications from qualified women, men, visible minorities, aboriginal peoples, and persons with disabilities. We welcome applications from all interested individuals; however, only those candidates selected for an interview will be contacted.