General Posting Information
POSITION:

Chief Technology & Security Information Officer (CTSIO)

DEPARTMENT:

Technology Services

CONDITIONS: Full-time HOURS: Approximately 75.0 bi-weekly hours SHIFTS: Days 7.5 hours per shift (subject to change) WAGE RANGE Scale Minimum Maximum NONU $77.27 $93.66

Under the direction of the Vice President, Digital Transformation and CIO, the Chief Technology and Security Information Officer (CTSIO) at Queensway Carleton Hospital (QCH) is a key senior leader responsible for the leadership, planning, and implementation of all information technology strategies and cybersecurity practices across the hospital. The CTSIO ensures that QCH's IT infrastructure and digital tools support clinical care, hospital operations, and innovation while maintaining the highest standards of information security, privacy, and regulatory compliance.

The CTSIO oversees the hospital's internal IT operations and enterprise systems. The successful candidate will lead digital transformation efforts, manage a skilled IT team, and collaborate closely with hospital leadership, clinicians, and external partners to advance QCH's digital strategy.

RESPONSIBILITIES:

• Oversee the performance, security, and reliability of all hospital IT infrastructure, systems, and support services, including hardware, software, networks, and data management.
• Manage vendor relationships, service contracts, and technology procurement for QCH.
• Create and manage the technology budget, optimising resource allocation and ensuring cost-effective solutions.
• Monitor key performance indicators (KPIs), system uptime, and support metrics to ensure quality and continuous improvement.
• Advance operational effectiveness and efficiency by leading department staff in continuous quality improvement initiatives, workplace culture improvements, and employee satisfaction improvements.
• Develop, implement, and maintain a comprehensive security program that includes cyber defence, data protection, security operations, disaster recovery protocols and business continuity plans.
• Conduct risk assessments, identify vulnerabilities, and prioritise remediation efforts to reduce risk exposure.
• Oversee security incident detection, response, and recovery, ensuring swift mitigation of potential breaches.
• Develop and support business case justifications and cost/benefit analyses for technology spending and initiatives.
• Drive the planning and implementation of digital health initiatives and emerging technologies that improve clinical workflows, patient experience, and operational efficiency.
• Collaborate with internal departments, clinical teams, and external partners to understand technology needs, support cross-functional projects, and ensure effective IT governance.
• Collaborate with external stakeholders to ensure alignment with regional and provincial initiatives/workplans.
• Other duties as operationally required

EDUCATION & EXPERIENCE REQUIREMENTS:

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (Master's degree preferred).
• Minimum of 10 years in progressive IT leadership roles, preferably in healthcare.
• Demonstrated experience with enterprise infrastructure, cybersecurity, and digital transformation initiatives.
• Strong leadership, communication, and project management skills.
• Certifications such as CISSP, CISM, ITIL

SKILLS REQUIREMENTS:

• Expert understanding and technical knowledge of: current network and PC operating systems, hardware, protocols, and standards, including CISCO network configuration/architecture and CITRIX, NIST framework.
• Experience with systems design and development lifecycle (SDLC) from business requirements analysis through to day-to-day management.
• Demonstrated success in managing IT infrastructure, IT budgets, software development and systems architecture.
• Strong strategic thinking and the ability to translate business objectives into effective technology strategies.
• Excellent leadership and team management skills, with the ability to inspire and develop high-performing technology teams.
• Proven track record of successfully leading large-scale technology projects, delivering results on time and within budget.
• Strong analytical and problem-solving skills, with the ability to leverage data and insights for informed decision-making.

PREFERRED SKILLS & CERTIFICATIONS:

• PMP Certification considered an asset
• Certification in PROSCI Change Management considered an asset

Please note that according to the Ontario Health and Queensway Carleton Hospital Vaccination Policy, all applicants must be fully vaccinated unless they can provide the proof of a valid medical contraindication or exemption on the basis of protected grounds under the Ontario Human Rights Code in order to be considered for any staff or volunteer opportunities. Upon hiring, applicants must provide the proof of either government issued documentation proving they have been fully vaccinated, or present supporting documentation of a valid medical contraindication or exemption under Ontario Human Rights Code.

Thank you for your continued interest in Queensway Carleton Hospital. We deeply value and celebrate the principles of equity, diversity, inclusion, and belonging, as they are integral to the enrichment of our work environment. We believe that by fostering an inclusive and diverse community, we can achieve our mission of providing exceptional healthcare services to all individuals with compassion and respect. We encourage applicants from all backgrounds to apply. We welcome those who would contribute to the further diversification of our organization including, but not limited to women, racial or ethnic minorities, First Nations, Inuit, and Métis peoples, persons with Disabilities, and 2SLGBTQI+ communities.

At Queensway Carleton Hospital, we are committed to ensuring accessibility and accommodating the needs of all candidates throughout the entire selection process. Our dedicated recruitment team is readily available to assist individuals with any inquiries or concerns regarding accessibility and accommodations at any stage of our recruitment process. We invite you to reach out and let us know how we can best support you. We look forward to welcoming diverse talent into our team and continuing to make a positive impact in the lives of our patients and the communities we serve.

Main Responsibilities

Qualifications

Other Working Conditions