1st Line IT Support Engineer (Part-Time, Ad-Hoc)

Toronto, ON (On-site support required)

Part-Time / Ad-Hoc (Hours and schedule vary based on business needs)

Likely to be 2-3 days per week

Rates Negotiable

About the Role

We are seeking a dependable and proactive 1st Line IT Support Engineer to provide ad-hoc, on-site IT support in Toronto. This flexible, part-time position is ideal for a technically skilled individual who thrives in a fast-paced, user-facing role and is looking to gain further experience in IT operations.

You'll be the first point of contact for technical issues, primarily responsible for resolving user problems and escalating issues as needed. The role requires excellent communication skills, a presentable and professional demeanor, and the ability to work independently.

Key Responsibilities

• Provide first-line technical support to end users on-site, resolving issues related to hardware, software, and connectivity.
• Set up and troubleshoot workstations, printers, and mobile devices.
• Support and manage user accounts and permissions within Google Workspace (formerly G Suite).
• Assist with the tracking, organization, and maintenance of IT assets (laptops, peripherals, licenses, etc.).
• Escalate complex issues to senior IT staff or third-party vendors as required.
• Maintain clear records of support requests and asset changes.
• Deliver support in a professional and customer-focused manner.

Key Requirements

• Experience with Google Workspace (user setup, troubleshooting, admin tasks).
• Basic experience in IT asset management (inventory tracking, tagging, auditing).
• Strong troubleshooting skills and a willingness to learn.
• Presentable and professional appearance.
• Excellent communication and interpersonal skills.
• Self-starter with a proactive approach to problem-solving.
• Ability to work flexibly on an ad-hoc basis, sometimes on short notice.
• Must be legally entitled to work in Canada and able to attend client sites in Toronto.

Nice to Have

• Previous experience in a customer-facing IT support role.
• Familiarity with ticketing systems and remote support tools.
• Knowledge of basic networking and common operating systems (Windows, macOS, Chrome OS).