POSITION: Ticket Operations Coordinator

DEPARTMENT: Ticket Sales & Service

As a member of the Ticket Sales & Service department, t he Ticket Operations Coordinator is responsible for managing the day-to - day Archtics ticket platform and TM Account Manager while overseeing all aspects of ticket sales operations including: system support, event builds, seating plans/maps, direct ticket sales and reporting /analysis.

RESPONSIBILITIES:

Executing season manifest on Archtics - including setting up event builds, price codes, mini plans, promo codes and other programming needs for all regular season and playoff games

Execution of seating plans, including pricing, invoicing, barcoding, ticket inventory management and mobile ticket management

Work in collaboration with Ticketmaster and venue/arena as main point of contact, including but not limited to; manifests and maps, event builds, code links, scanning procedures, software management, Account Manager, NAM site, invoicing, marketing, reporting

Assisting with maintenance of accounts relating to ticket/seat upgrade requests, payment plans, seat relocation, auto-renewals, voucher redemptions

Tracking all promotional codes and other discount offerings for analysis

Overseeing the Ticketmaster Account Manager NAM site for all public and ticket purchasers - including page aesthetics, invoicing and development

Ensuring online functionalities for all sales links and working closely with marketing to confirm links are coded correctly for sales and tracking

Responsible for data integrity as it relates to information being inputted into Archtics; develop a plan for beneficial data collection

Support Ticket Account Executives with ticketing requests and troubleshooting ticketing issues including ticket replacement, scanning issues, and refunds

Ensuring each game is balanced and money in ticketing system matches cash on hand and Ticketmaster Game settlements after each game

Assist Finance department with ticket reconciliation - including payment plan management, balance due audits, and chargeback processing

Work with Ticketmaster regarding software management, troubleshooting issues, event creation, marketing and financial reporting

Develop and maintain all relative ticket sales tracking and metrics by creating proper reports and summaries to be shared with the Management team throughout the year for analysis

Generate new leads for ticket sales through data review and analytics as well as curated call/mailing lists

Providing training of Archtics software to Ticket Sales & Service staff and support client needs

Developing and implementing new features or processes within Archtics and Ticketmaster Account Manager to improve business efficiencies, collect customer data, increase sales and add value to Season Members and Fans

Participate in fulfillment of daily ticket orders for all customers

Communicate effectively and efficiently with colleagues and Management

Support and assist in a variety of game day related duties including, but not limited to; customer service in box office, executing game day ticketing including inventory management, player/visiting team order fulfillment, client/prospect interaction, troubleshooting etc.

Always represent the Toronto Rock organization in a professional manner

Perform other related duties as assigned or requested by Executive Team

QUALIFICATIONS:

Minimum College/University degree or equivalent work experience

Minimum two (2) years e xperience with Ticketmaster software (Archtics, Host,TM1), team experience preferred

Excellent relationship building and people skills, with the ability to interact effectively with internal and external clients at all levels within the organization

Experience using CRM is considered an asset

Superior communication skills, collaborative with strong leadership and interpersonal skills

Ability to multi-task and meet required deadlines

A commitment to service excellence and customer satisfaction

Prior sales experience inside or outside a sports franchise or organization is considered an asset

Knowledgeable in all Microsoft Office applications

Must be a self-started who is able to work independently

Proven ability to s how initiative and takes action when ne cessary;

Flexible work schedule, including some weekends and holidays for games and events

APPLICATION PROCESS:

Interested applicants are asked to forward their resume and cover letter detailing their suitability for the position by email to Terri Giberson at . Please include Ticket Operations Coordinator in the subject line.

We thank all applicants for their interest; however only those requested for an interview will be contacted.