Summary of the function

Ren's Pets is a leading Canadian specialty pet retailer, whose mission is to support dog and cat parents with the best premium food, treats and toys for their pets to have happy, healthy lives. We are passionate about pets and the people they own. Join a community connected to animal welfare at Ren's Pets where innovation and distinction are at the heart of our mission.

Reporting to the Manager, Infrastructure and Operations, the IT Support Technician will be responsible for providing level 2 and 3 technical support to in-store users, distribution centers and offices. The incumbent will be responsible for resolving technical incidents, automating deployments, managing equipment and licenses, as well as IT documentation. He will also participate in IT projects, will have to provide 24/7 on-call support on a rotating basis and may be required to travel for installations or repairs.

Your responsibilities will include:

• Respond to user requests and be obsessed with customer satisfaction;
• Provide level 2 or 3 support to users in stores, distribution centers and in our offices;
• Resolve technical incidents encountered either: remotely or on site.
• Participates in the automation of software deployment and updates;
• To travel to our stores to carry out installations or repairs of equipment (occasional);
• Write the technical and operational documentation necessary for the IT group;
• Participate in all local and corporate IT projects;
• Maintain rigorous monitoring of equipment inventory and application licenses;
• Provide assistance to the various groups of the Company's IT department;
• Participate in any specific mandate assigned to you (may be required to travel outside the region);
• Provide 24/7 on-call support (on-call rotation);
• Perform any other related duties as required.

What makes you an ideal candidate:

• College diploma in computer science or AEC;
• Bilingualism French-English;
• Minimum 2 years of experience in a similar position;
• Rigour, thoroughness and priority management;
• Problem-solving;
• Be recognized as a good communicator;
• Be a team player;
• Demonstrate autonomy and initiative;
• Proficiency in Microsoft Windows and Microsoft Office 365 operating systems;
• Experience with Microsoft Dynamics/NAV POS (an asset)
• Experience with Zebra products (an asset)

Why join our pack?

• Excellent benefits
• Generous discount program
• Work with an amazing, passionate team who loves what they do to help pets live their best life
• Opportunities for professional growth and development
• Dog-friendly office environment!

At Ren's Pets, we celebrate diversity and inclusion and are looking for unique and talented individuals to join our team. If you're ready to take on this exciting challenge, apply today!

Ren's Pets is here for your Pet's Best Life. We have the best people, perks, and pets!

Ren's Pets welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please submit requests for accommodations to .