Position/REQ ID: Support Analyst (L1)

Type (Contract, C2H, Perm): 6-month contract (with a high likelihood of extension)

Location: Canada- Remote, need to be okay with working EST hours, if in GTA- 1 day a week in office

Compensation: $22-$25/Hour

Interview Process: 1 Round

Day to Day Responsibilities:

• Taking 25-30 calls/day lasting an average of 10 minutes. Assisting store associates and some corporate associates
• Overseeing tickets that are open and closing them once issues are resolved
• Collaboration with the rest of the team for help with tickets, using Teams to communicate with team members and resolve issues

Must-Haves:

• Bilingual (English & French)
• Strong customer service experience
• Willingness to learn and ability to learn quickly
• Manage difficult conversations with customers
• MS Office Suite experience (computer savvy)

Pluses:

• SAP Knowledge- General knowledge (order management)
• IT background