Are you passionate about serving customers and finding solutions? Do you have the drive to support a large and demanding client base? Onyx-Fire Protection Services Inc., a leader in the Canadian fire protection industry, is expanding and looking for an ambitious Account Manager to join our team.

Responsibilities:

• Build and maintain strong relationships with clients to ensure long-term partnerships.
• Manage and renew service contracts to maintain client satisfaction.
• Present inspection reports and identify equipment deficiencies to clients.
• Consult with clients to ensure they meet annual compliance requirements.
• Advocate on behalf of clients with the Operations team to ensure their needs are met.
• Manage a portfolio of accounts, ensuring each client receives top-notch service.
• Assist the outside sales team in acquiring new business.
• Negotiate terms that benefit both the client and Onyx-Fire.
• Achieve retention and sales targets to contribute to the company's growth.

Qualifications:

• 3+ years in account management, preferably in a B2B environment.
• Experience in fire protection or mechanical/electrical contracting is a definite asset.
• Fire technical background is an asset.
• Effective verbal and written communication skills.
• Ability to handle and execute multiple priorities simultaneously.
• Strong organizational, time management, and leadership skills.
• Proven track record in account management and client retention.
• Background in HVAC/electrical industry is an asset.
• Looking for someone to stay long term and grow within the company.

What We Offer:

• Competitive Compensation
• Unlimited opportunities for growth and advancement.
• A family-oriented and collaborative work culture.
• Room for professional development within a rapidly expanding organization.
• Comprehensive benefits package after 3 months of employment.
• Access to senior leadership and an open-door policy.

Why Onyx-Fire? We're not just a company - we're a community. With headquarters in Mississauga and branches across Canada, Onyx-Fire is trusted by local and national clients. Our high-performance culture empowers our people to grow, develop, and take on new challenges.

Ready to take the leap into a role that truly matters? Apply now and help us keep our team safe and sound