About the Opportunity

Capilano Volkswagen is seeking an experienced Sales Manager to join our dynamic sales team in North Vancouver. This is a key leadership role responsible for driving sales performance, developing effective sales strategies, and ensuring an exceptional customer experience. If you are a results-driven leader looking for a new opportunity to achieve success with one of the few remaining family-run independent dealerships, this position is for you.

Key Responsibilities

• Assist the Sales Department in maximizing all lead funnel opportunities by enhancing closing ratios, gross profit, while maintaining a high level of customer satisfaction as part of a consistently-managed sales process.
• Lead the prospecting apparatus in Customer Retention and Service Drive using tools such as AutoAlert to seek for incremental new business opportunities.
• Conduct regular trade appraisals to help win car deals, make vehicle buy-in offers, and in support of the prospecting apparatus identified above.
• Develop and implement effective sales strategies aligned with dealership goals.
• Oversee daily sales operations, including inventory management, sales forecasting, and process improvement.
• Foster a customer-centric environment to maximize satisfaction and retention.
• Negotiate and finalize vehicle sales, ensuring compliance with all regulatory and dealership policies.
• Monitor and analyze sales performance metrics, providing regular reports to senior management.
• Recruit, train, and develop sales staff, promoting a culture of continuous improvement and high performance.
• Stay current on market trends, competitor activities, and new product launches.

Qualifications

• Minimum 3 years of automotive sales management experience is required.
• Fluency in a second language such as Mandarin is preferred.
• Proven track record of achieving and exceeding sales targets.
• Strong leadership, coaching, and team-building skills.
• Excellent communication, negotiation, and interpersonal abilities.
• Proficiency with sales management tools and CRM systems such as: AutoAlert, vAuto, Tekion, Rapid Recon and CDK/One-Eighty is highly-preferred.
• Valid BC driver's license with a clean driving abstract, and a valid VSA license.
• Ability to deliver results under pressure, and to motivate members of the Sales Team to consistently follow-up with customers, abide by established dealership processes, and prospect for repeat business opportunities in the Service Drive.
• Must have strong quantitative skills, can analyze and interpret data trends/reports, and can operate a computer and utilize various software programs with ease

Compensation & Benefits

• Competitive base salary, a car allowance, and performance-based commission and bonuses for achieving volume and gross profit objectives.
• Comprehensive benefits package, including extended health and dental care.
• Opportunities for career advancement within a family-owned independent dealership operation that's been successfully in business since 1969.

Please apply within - only shortlisted candidates will be contacted. No phone calls or drop-in visits. Thank you.