Summary

The Senior Specialist, IT Infrastructure will install, maintain, upgrade, and continuously improve the site's operating environment, ensuring the ongoing reliability, performance and security of the infrastructure. This includes monitoring and up keeping the operating environments; responding to incidents & problems, planning for growth, deployment of new technologies as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and hardware. Other responsibilities include troubleshooting problems as reported by users, supporting Web access and telephony services, and the acquisition, replacement and decommissioning of related equipment, software and services.

Detailed Description

Performs tasks such as, but not limited to, the following:

• Provide technical support and perform maintenance
• Perform service monitoring and reporting, with a focus on risk management and compliance
• Explore new solutions, enhancements and opportunities for continuous improvement, projects and more
• Perform the acquisition, provisioning and decommissioning of related equipment, software and services
• Lead projects and change management initiatives
• Manage external service providers

Knowledge/Skills/Competencies

• Strong customer service orientation
• Strong analytical, troubleshooting and problem solving skills.
• Good communication (both oral and written), documentation and presentation skills.
• Good leadership and teamwork skills.
• Negotiation and conflict resolution skills.
• Good ability to plan projects and tasks.
• Good understanding of IT requirements for an end to end solution, including security, business continuity, disaster recovery, risk analysis and prepare business case
• In-depth knowledge of the Windows OS (server and client) and the desktop operating environment. Linux and other mainstream OS knowledge will be helpful.
• Fundamental knowledge of networking concepts
• Advanced knowledge of infrastructure service management & diagnostic tools and processes
• Advanced knowledge of end-point security management tools and processes
• Understanding of IT Infrastructure asset lifecycle management
• Working experience on firewalls
• Advanced knowledge and skills using Zscaler
• Strong experience with Checkpoint firewalls

Physical Demands

• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.