Restaurant Floor Manager - Role Summary

The Floor Manager oversees front-of-house (FOH) operations during service to ensure guests enjoy an exceptional dining experience. This role involves coordinating servers, bussers, hosts, and bar staff to maintain smooth operations, enforce policies, and quickly resolve issues on the floor.

Key Responsibilities

Guest Experience

• Greet and check in with guests throughout service.

• Resolve guest concerns and complaints on the spot.

• Ensure reservation notes and special requests are accurately communicated and fulfilled.

Staff Management

• Supervise FOH team: servers, hosts, bussers, and bar staff.

• Enforce dress code, hygiene, and customer service standards.

• Coach and support underperforming staff with real-time feedback.

• Approve breaks and manage shift schedules.

Service Flow

• Oversee table turnover and seating coordination.

• Liaise with the kitchen to manage food timing and guest expectations.

• Step in to assist service during peak hours as needed.

Daily Operations

• Open/close the floor: inspect setup, cleanliness, and overall readiness.

• Ensure menus, condiments, and service stations are fully stocked and organized.

• Collaborate with kitchen, host stand, and takeout staff for smooth operations.

Sales & Promotions

• Promote upselling of appetizers, drinks, and desserts.

• Monitor POS transactions and resolve billing errors.

• Implement and support all current promotional activities.

Skills & Qualities

• Strong leadership with excellent communication and conflict-resolution skills

• Calm and organized under pressure, especially during busy periods

• Detail-oriented and guest-focused

• Knowledge of food, beverage, and POS systems

Language & Cultural Fit

Must be fluent in either Turkish or Arabic, or of Mediterranean origin, to better connect with guests and staff and uphold the cultural authenticity of the restaurant environment.