Client Relations Manager

Department: Sales

Location: Winnipeg, MB and beyond

Manager: General Manager

Review Period: Semi-annually

Starting Salary: $50,000/year

This is a salaried role with bi-weekly pay and health benefits after 3 months of employment.

Bonus opportunities are available based on individual performance and company growth, with clear paths for advancement as we expand into new markets.

About Pinnacle Event Rentals

Pinnacle Event Rentals is a full-service event infrastructure company based in Manitoba, serving clients across Canada. We specialize in high-quality event rentals - from tents, staging, and furniture to luxury washrooms, signage, and full-scale event logistics. Whether it's a wedding, corporate gala, trade show, or festival, we deliver the infrastructure and the team to make it happen.

We're known for being reliable, fast, and easy to work with. Our brands - including VIP Portable Washrooms, Graphic Factory, and Limitless Events - are built to support every part of the event experience.

In 2025, we're opening a second location in Winnipeg to support our growing client base and better serve large-scale events across the Prairies.

At Pinnacle, we believe in doing things right: with safety, integrity, and unmatched service every time.

Objective

The Client Relations Manager drives growth through client acquisition, market development, and relationship management. This role balances strategic planning and operational oversight, including managing the Rental Coordinator, to ensure an exceptional client experience from initial inquiry through execution.

Working Schedule

This is primarily an office-based role with in-person sales calls and client communication.

• Monday to Friday, regular business hours
• Hybrid: 3 days in-office, 2 days WFH (after 90-day training)
• WFH may shift based on client or event needs
• Evening/weekend work may be required
• WFH is a privilege and may be revoked based on performance

Core Duties

• Advise clients confidently on Pinnacle's inventory and services
• Identify and secure new business opportunities
• Oversee the Rental Coordinator and ensure customer service standards
• Maintain client relationships through proactive site visits and communication
• Assist operations on-site during events when needed
• Collaborate on tailored rental solutions
• Develop and execute strategic sales plans
• Represent Pinnacle at events and trade shows across North America
• Work with marketing on campaigns and materials
• Maintain CRM accuracy and generate reports
• Track and report on key sales/service KPIs

Responsibilities

• Generate quotes, proposals, and contracts with internal teams
• Close deals to maximize revenue and client satisfaction
• Provide on-site event support for logistics and client expectations
• Support onboarding and transition from sale to execution
• Assess and improve the client experience
• Share client feedback and market trends with leadership
• Monitor project budgets and timelines when needed

Expectations

• Strong interpersonal and communication skills
• Highly organized, self-motivated, detail-oriented
• Willing to support operations during peak times
• Able to travel locally/regionally
• Proficient in CRM and Google Suite

Qualifications

Required:

• Class 5 driver's license
• 2+ years sales or business development
• Can lift 50 lbs occasionally for site visits or setups
• Experience in supervision or leadership
• Comfortable managing customer service and operations

Preferred:

• Event rentals or hospitality experience
• Logistics knowledge
• Education in business, marketing, or related field

Please submit Resumes to