Attention Staffing Professionals and Customer Service Enthusiasts! Are you seeking a fulfilling and dynamic career opportunity where people come first? If you thrive in continuous communication and engagement within the staffing realm, we have a tailor-made position designed for you! Embrace a vibrant remote work environment where your expertise as a supportive problem solver, communications liaison and recruiter extraordinaire can thrive. Join us in fostering seamless staffing experiences, supporting Clients, and enhancing the Employee journey. Your role as a vital part of our team awaits in a setting that values proactive communication, community engagement and Client satisfaction.

PRIMARY CONTRIBUTION

The Relationship Manager ensures a 100% fill rate for Staff Shop, cementing our reputation as the industry leader in Client and Candidate experience through active engagement in continuous value-adding communication with both Clients and Employees. The Relationship Manager contributes to Client and Employee satisfaction, supports recruitment efforts, and plays a key role in maintaining compliance with staffing processes. By implementing customer-focused strategies and leveraging innovative approaches, the Staffing Concierge enhances performance metrics and actively contributes to the organization's commitment to being a service-oriented industry partner.

RESPONSIBILITIES

Employee & Client Experience Management:

• Respond promptly and effectively to inquiries and act as a central communication liaison between Clients, Candidates and Staffing Managers.
• Promptly address and resolve concerns or issues affecting Candidates in the recruitment process or Employees on or off of assignments.
• Proactively manage Employee adherence to assignment details and attendance policies, working with Staffing Managers to ensure a high touch to preparing Employees for each placement
• Regularly survey Candidates and Employees for feedback and develop measures for process improvement
• Share relevant information with clients and candidates, anticipate their needs, and communicate proactively.
• Communicate with Clients on behalf of the Company, checking in on placements, requesting feedback and reviews, and identifying opportunities for business development.
• Collaborate with account managers to contribute to client retention efforts and tailor services to meet unique needs.

Talent Acquisition and Recruitment Coordination:

• Champion innovation in Candidate engagement and attraction, leveraging cutting-edge approaches in job posting, advertising, and networking to consistently attract top-tier talent.
• Respond with urgency and flexibility to incoming orders, sourcing, screening and interviewing Candidates for placement across a wide range of job categories
• Represent and build awareness of the Staff Shop brand, Mission, Vision & Values through interviews, onsite presence, job fairs and other recruitment events.
• Ensure compliance with all Regional, Provincial and Federal laws and regulations while effectively managing hiring, terminations, performance management and health and safety issues of employees, through a lens of kindness and respect.

Crisis Management and Relationship Building:

• Handle urgent matters and emergencies with swift resolution, collaborating with internal teams.
• Navigate and resolve conflicts diplomatically, embody the firm's values, and collaborate cross-functionally.
• Foster a sense of community among the staffing workforce and act as an advocate for Clients and Candidates.
• Implement initiatives for Client appreciation, Candidate recognition, and social responsibility.

TASKS & TIME ALLOCATION

• Weekly planner must be completed weekly and used throughout each day
• 30% Sourcing, screening, interviewing and placing talent (email, video meetings, phone calls, ATS, job boards)
• 30% Proactive and reactive Employee communication, guidance, de-escalation and issue resolution (text, email, video meetings, phone calls, productivity tools)
• 30% Client check-ins and relationship management, business development, lead generation (email, CRM, online resources)
• 10% Event coordination and oversight (on-site Client visits, local, national and international travel)

FOUNDATIONAL COMPETENCIES REQUIRED TO WORK AT STAFF SHOP (LEAPSS)

• Lifelong Learner (humble; hungry to upskill; never complacent; documents and integrates new knowledge effectively; coachable; teachable; seeks mentorship)
• Effective Communication (emotionally intelligent; professional; persuasive; persistent; strategic and accurate verbal and written language)
• Accountability (unwavering integrity; honest; takes ownership; gives, receives and actions feedback; apologizes and forgives, perseveres, contributes as a member of a whole - not as an individual)
• Problem Solver (solutions oriented; results driven; creatively and independently overcome obstacles; confident and optimistic with embracing challenges)
• Strategic Focus (master of time management, or we as call it "focus management"; capacity builder; prioritizes revenue generating activities effectively; consistently produces high-quality work)
• Servant Leader (relationship builder; emotionally intelligent, outward focused; leads by example; vulnerable; gracious; fosters valuable collaboration; contributes to team synergy and morale)

ALIGNMENT

The successful candidate at Staff Shop can say with courage and conviction:

"I believe wholeheartedly in the Staff Shop Mission, Vision and Value Proposition. I feel connected to the Staff Shop Values. When Staff Shop issues a new Battle Cry, I am excited to get behind it. I believe I have a purpose on this team and I am clear on why I want to be here. I believe that the role I am in feeds my Core Value Energies - and that as I progress that energy alignment will only get better. I can easily and clearly explain to anyone who asks about Staff Shop: Who we are and what we do, why they should Join Us or why they should Hire Us, what our benefits and differentiators are, and how I connect to these benefits and differentiators. I don't refuse to do things that scare me, but rather relish the opportunity to face my fears and learn new skills. I don't believe that 'a job is just a job,' because I want to spend my life doing things that I believe in, and this includes doing work that I am passionate about."

REPORTING STRUCTURE, WORK SETTING, AND COMPENSATION

Reports to: General Manager, Staffing Services

Direct Reports: 0

Physical / Environment:

80% Remote work - Stationary Position, operate a computer / phone

20% Client site meetings and events or internal meetings - Move / traverse

Hours: Abide by Staff Shop's Remote Work Hours Model

Compensation: Annual salary based on experience, paid semi-monthly + eligible for bonuses. Eligible for health/dental benefits and other incentives after 3 months. Travel reimbursed at $0.55/km + 3 weeks' paid vacation. OR Part-Time hours as negotiated.

EDI STATEMENT

As an equal opportunity employer, Staff Shop does not discriminate based on disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law. We actively seek to break down barriers that stand in the way of any individual achieving their full potential and succeeding based on their own merit.

TO APPLY:

1. Submit your most updated resume to work
2. Complete the CVI . This assessment will take less than 10 minutes to complete and there is no right or wrong answer, simply follow your gut and indicate what you value most - don't overthink it!