Our client is a holistic wellness clinic dedicated to providing personalized care in a supportive and healing environment. Their services include integrative medicine, physiotherapy, naturopathy, massage therapy, and other wellness treatments. They are currently seeking a friendly, organized, and professional Medical Receptionist.

Position Summary:

As the first point of contact, the Medical Receptionist plays a key role in creating a positive experience for clients and patients. You'll be responsible for managing the front desk, scheduling appointments, handling administrative tasks, and supporting the day-to-day operations of the clinic.

Key Responsibilities:

• Greet and check in clients with a friendly and professional attitude
• Answer phone calls, respond to inquiries, and handle email correspondence
• Schedule, confirm, and manage appointments using clinic management software
• Process payments and manage billing or insurance claims, if applicable
• Maintain and update client records while ensuring confidentiality
• Coordinate with practitioners and staff to ensure smooth clinic operations
• Keep the reception and waiting area clean and inviting
• Provide basic information about clinic services and products
• Assist with administrative tasks such as filing, inventory, and supply orders

Requirements:

• 5+ years of experience providing exceptional customer service in a clinic or similar setting
• Must have a car and able to drive to clinics(occasionally)
• Excellent communication and customer service skills
• Ability to multitask in a fast-paced environment
• Proficiency with scheduling software and Microsoft Office Suite
• Strong attention to detail and organizational skills
• Reliable and punctual with a professional demeanor
• Ability to work independently and as part of a team
• Comfortable working around wellness and alternative health services

Preferred Qualifications:

• Familiarity with electronic medical records (EMR) or booking systems (e.g., Jane, MindBody)
• Knowledge of wellness or holistic health practices is an asset
• CPR or First Aid certification is a plus